Usa Reviews

Buy in Person - Fed Ex Steals or loses Cameras

First Canon cameras are a good product and the tech help is superb However FedEx lost my first camera and it took a month to get a second one The second camera a lemon was left in drizzling rain outside my door without a signature It looks like I might get a new camera mid January I ordered on Nov 24 I have spent hours on the phone A trains planes and automobiles experience - except that customer service forgot to send the second camera by plane Let s hope the third camera works Buy in person They still have thousands of my dollars and I have nothing

Unacceptable Conduct

Order of refurbished product RF 100-400mm lens automatically cancelled not due to insufficient balance automatic systems in place did not function correctly and product sold out No compensation no alternative product order just a good bye and thanks for shopping with canon They suggested I purchase a lens 4 times the price with no offered discount instead this was clearly not a reasonable alternative I m not buying refurbished because I have lots of money to throw around and I prefer a worn product Unacceptable

Buyer Beware

Buyer Beware We purchased a Canon Colorado M3W in June 2023 and it has been a nightmare from day one Despite doing extensive research to ensure compatibility with our materials this printer has caused countless issues especially with white ink which is critical for our business Issues Encountered Material Scratching The printer scratched materials during operation rendering them unusable for our design customers Our complaints were ignored by Canon s rep Edward Andrew Towey Jr Ted White Gradients The printer couldn t handle white gradients a key part of our work Again Canon s response was dismissive Installation Disaster The tipping point came during the installation of 3 000 sq ft of film for a major client The white ink literally ran down the film during installation ruining the project and tarnishing our reputation We had to reprint everything using our older reliable printer incurring significant losses Canon s Solutions Suggested using the film liner for application completely unrealistic Recommended purchasing additional equipment for laminating absurd given the printer s advertised capabilities Advised slowing down the machine which contradicts its performance claims Stated they would no longer communicate directly and referred all future correspondence to their legal counsel as indicated by Matthew Matejko Area Sales Manager In August 2024 we were contacted by a Canon material representative who informed us that the material we use was having issues holding ink on any areas with less than 25 white coverage They suggested we switch to Canon s material We ordered tried it and experienced the same issues No official notice about this problem was ever provided by Canon When we contacted other material manufacturers and distributors they acknowledged being aware of the issue but also confirmed they had received no official communication from Canon This lack of transparency makes it seem like Canon is hiding critical information Customer Support Failures Canon s response has been dismissive unprofessional and outright arrogant After involving our attorney communication ceased except for a bizarre and condescending rant from Martin I Quintana Director of Sales Outcome We ve lost confidence in this printer and Canon s support team Despite our request to return the printer it still sits useless in our shop and we ve been left with significant financial and reputational damage Advice Avoid this printer and Canon if you value reliability and customer support We ll be releasing a video outlining all these issues to warn other businesses

Canon EOSR7

I purchased a Canon EOSR7 I have been working with it for over a month now This is a grossly overrated and overpriced piece of junk Not user-friendly Terrible customer service I called three times and was not able to get any help There is no easy way to get your photos from the camera to your computer where you normally want your pictures to go They have an okay app for your cellphone but it is not necessary The owner s manual is garbage poorly written and frustrating I thought I would buy a new camera my old canon was 15 years old that it would be better I m back to using my old camera This is the last canon product I will buy I have the same issues with my canon printer It is a shame they used to make good products

Canon USA terrible product and even worse customer service

I purchased a printer from Canon and used it very limitedly over the year that I have it I experience a problem with the printer and attempted to contact their customer service line I called the 800 line and waited on hold for over 1 hour with no contact with a person I then tried the chat feature to resolve my problem and I am finally told this printer that has barely been used has to go in for repair and due to the fact that the warranty has expired I will have to have it repaired I then call the phone number given to me by the chat representative and I speak with a person on the phone who tells me that I have to be put through to the support line that I hung up on earlier because no one answered the phone Terrible customer service and a piece of garbage printer At this point I will be throwing the printer in the garbage and purchasing a new printer from another company

Avoid This Ink Subscription Canon s System is a Mess

If I could give a lower rating I absolutely would I subscribed to Canon s ink program thinking it would be a convenient way to get ink when I needed it but the entire system is a disaster First their website and app are extremely user-unfriendly it s impossible to navigate and crucial options are either missing or buried under layers of confusion I registered my printer PIXMA TS3522 and while it shows up in my account I can t enroll it in the auto-replenishment service The closest model available is the TS3520 which isn t what I have and there s no way to proceed Now I m low on ink and despite my printer clearly showing this in my account Canon s system won t order the ink automatically like it s supposed to I ve spent over two hours trying to figure out a way to trigger a shipment but the only option is to order it manually which Canon then tries to charge me full price for despite my active subscription What s the point of a subscription if I have to buy ink separately To make things worse customer service is non-existent outside of business hours There s no live chat no way to contact support and no help whatsoever when you actually need it I ve done extensive research scoured their website and tried every possible method to resolve this but I m left with zero solutions and a useless subscription This is hands down the worst subscription experience I ve ever had and Canon s complete lack of functionality customer service and proper website setup is beyond frustrating If you re considering their ink program do yourself a favor and look elsewhere this is a waste of time money and patience