Cash Register Store, Office Supply : USAOfficeMachines
Based on authentic user experiences
John Huffstetler
6733 reviews
N/A
8 months ago
Terrible Company- No service- No refund
I ordered a cannon printer It would not work I even paid a technician to try to install it but the machine was defective I called this company about a replacement or refund All I got was the run around I was scam out of 500 Don t ever buy anything from them
Michael DeNapoli
6733 reviews
N/A
8 months ago
I purchased a HP LaserJet printer from
I purchased a HP LaserJet printer from USA Office Machines Their website showed a photo of a new printer however when I spoke to a representative I was told the printer was fully refurbished and came with a one-year warranty I received the printer in a make-shift box it was filthy did not function properly and had missing parts The printer was misrepresented both on their website and by the representative The printer was filthy with food crumbs coffee stains dirt grim toner smudges and toner dust The right side panel was ajar because it was not reassembled properly There were missing parts no paper tray no catch paper flap no USB cable no software documentation which was said to be included After having to clean the printer I ran a test page only to find it did not print properly The prints were faint with ghosted type and images I contacted USA Office Machines and told them I was displeased with printer and that I should not have to pay a 20 restocking fee since the printer was not as described I received an email saying they would give me an exchange but I would first have to send them photos I did not want an exchange I had lost all faith in USA Office Machines and I should not have to accept an exchange when they should have delivered fully refurbished printer I requested they pick up their printer and issue a refund They refused and I am now having to depute the purchase with my credit card company I emailed them saying I would be disputing the charge I received a scare tactic email stating that they win 98 of all disputes This behavior makes me think they have had lots of disputes from dissatisfied customers and ripping people off is how they conduct business Buyer beware Respectfully Dissatisfied customer of USA Office Machines
Deb
6733 reviews
N/A
8 months ago
NO TRACKING INFO GIVEN AT TIME OF ORDER OR EVEN AFTER REQUESTED
I ORDERED A PRODUCT AND NO TRACKING INFO WAS GIVEN AFTER PURCHASE WAS COMPLETED NO RESPONSE FROM THE EMAILS AND COULD NOT REACH ANYONE ON THE PHONE NUMBER GIVEN WHEN I FINALLY REACHED SOMEONE THEY DENIED IGNORING ALL COMMUNICATIONS FINALLY HAD A RESPONSE WITH AN ETA DATE THAT CAME AND WENT AND STILL NO PRODUCT FINALLY GOT SOMEONE ON THE PHONE AND HE SAID HE WOULD SEND UPS TRACKING IMMEDIATELY WHICH DID NOT COME CALLED AGAIN THE NEXT MORNING AND GIVEN THE RUN AROUND AGAIN HE SAID THEY WOULD GET IT TO ME BY THE END OF THE DAY I ASK TO SPEAK TO A SUPERVISOR AND HE STARTED SCRAMBLING TO FIND SOMETHING TRUE OR UNTRUE CAME BACK AND SAID WOULD CALL ME WITHIN AN HOUR THEN I RECEIVED AN EMAIL WITH TRACKING GUESS WHAT IT SAID HAD ONLY BEEN SHIPPED ON THE EVENING BEFORE NOW WE LL SEE WHAT ARRIVES I AM VERY CERTAIN THAT THIS WILL NOT BE THE RIGHT OR WORKING PRODUCT THAT I THOUGHT I WAS GETTING DON T EVER ORDER FROM THIS COMPANY SO FAR THEY HAVE NOT ONLY LIED I FEEL THEY ARE DISHONEST ALSO I LEARNED A VALUABLE LESSON AND WILL ALWAYS CHECK WITH THE BBB BEFORE ORDERING FROM A SITE LIKE THIS
Svitlana Maleshko
6733 reviews
N/A
8 months ago
Ordered 20 units of the product
Ordered 20 units of the product received only 5 units contacted support at first they wrote that the rest of the order would be sent in such and such a time time passed the rest was never sent but they asked if it was possible to refund the money for that amount of goods I agreed but I never received the refund When communicating with support they replied that the funds have already been reimbursed Bad store do not recommend doing business with them scammers
T Farrill
6733 reviews
N/A
8 months ago
You don t get what they addvertise - no money back or exchange
They advertise and show a name brand product but send a cheap knock off The shipping was excessive and the product arrived postage due Contacted support - difficult and aggressive to work with - promised a refund - never got it - they will not return emails or phone calls Buyer BEWARE
Elizabeth Roussis
6733 reviews
N/A
8 months ago
Still waiting on an order
Still waiting on an order that was placed over a month ago We were told that they would be in the exact week we ordered When I do reach someone via phone call I can t communicate with them or they tell me that the registers are not in the country which is different than what they originally told us It s now been over a month And I don t have my registers and I have no response any of my emails Do yourself a favor and order from a different company