Usfoods Reviews

poorly run company

poorly run company we have to project orders 6 months out and then they short the items or do not have them They tell us there is a national shortage but we contact sysco and they have the products We have double the work load because they cant get their job done Do yourself a favor and stay away from them We are not a small company we order 700 000 00 worth of food a year and they dont care

I miss FSA

I miss FSA US Foods is consistently inconsistent It is difficult to nearly impossible to keep our menu consistent due to product shortages or non- availability

Unreliable Service Delivery

We are part of a large franchise education group and have been having issues with delivery for the past several weekly deliveries US Food driver has been delivering after our school closes at 6 30 pm sequentially as of late Luckily we had people who we had to pay OVERTIME on site in the past few times this happened But not this week Staff leaving site refused the delivery and US Foods just CANCELLED THE WHOLE ORDER We have 150 children on site to feed and now have to run to different markets to supply this need Unacceptable We are in Buda TX just 10 minutues away from main US Food s site US Foods delivery manager has profusely apologized and promised it would not happened again in the past 3 weeks and this continues to happen Our kitchen closes at 3pm and we have no available staff to cater for food in the afternoon at all This is a huge logistic problem for us US Foods had always delivered in the morning for us - we have been clients for years now We are not sure what has changed but it was for worst

This is bad food service I have in my

This is bad food service I have in my restaurant the charge price not the same whit the invoice don t trus this company I don t really like the sales the name is David rice

Unreliable slow pickers

This place is not very good Turns out they give customers a rating between A to F based off how much you order and how often you order If you re a E customer they will skip your delivery if the driver runs out of time The sales rep was useless and made false promises Tried to pick up order will call and they made us wait almost 2 hours

US Foods has the worst drivers

US Foods has the worst drivers I hardly ever get my truck on time anymore when I finally do get it I m always missing something I have customers walk out of my store because I don t have products that I ordered but don t get I would never recommend this company to anyone

Unless you re a giant Chain they just do NOT care about you

We used them for our restaurant for a while until the customer service got so bad we felt we needed to go elsewhere Our Rep never returned phone calls texts or emails when we had a question about products Our Rep s supervisor never returned phone calls or emails when we were concerned about the customer service our rep was not giving us Then they randomly suddenly without notice DOUBLED the required agreed upon CONTRACTUAL amount we were required to purchase to get their trucks to deliver products to us We do not use frozen products and most certainly didn t grow extra space for all of the extra products they were forcing upon us We might have had the opportunity to figure something out IF the Rep had given us a heads up - but he said NOTHING until we called him to inquire why the order wouldn t go through So we were given no warning only a BUNCH of excuses - and we all know about excuses Don t use this company Try to find a small local company we did they ll treat you like you matter

Poor judgement and inferior customer service

I work for a local daycare center and on Monday US Foods made a partial delivery They never delivered the rest of the order I spoke with customer service several times they were lovely but ultimately not helpful This includes a conversation with US Foods on Facebook where they simply stopped responding However US Foods forgot to re-deliver the rest of the order They subsequently refused to rush an order to get through until our next delivery When I spoke with them to put in our delivery for the next week I requested that they please attempt to be there early in the day after not delivering our entire order and not rushing us any supplies I was told they could place a note and confirm nothing They did not arrive early and we were left scrambling for yet another day Absolute astoundingly poor judgement on US Foods part I would never ever recommend them again after such an incident