Valentino Reviews

Terrible Valentino Customer Online Support

Rude people after ordering perfume online with 25 off hadn t received any confirmation email about the order but the money were taken from my bank account contacted them via email in which they explain how there is nothing made under my name or my email address on the top of that they suggested me to delete my Internet whatever that means

Not as Luxury as You Think

Just rang up the Valentino store in new bond st and the lady that answering the phone her manner of speaking was descusting and she keep calling me madam and I m a male and she wouldn t let me speak she was shouting down the phone at me I m mortified no should talk some with such a descusting manner I m going to sort camo trainers out that have paint on the soles and their marked someone need to teach the girl that answers the phone not speak in that tone of voice to any one and she must let people speak and not interrupting when people are speaking it was the new Bond Street store I rang on 020 7647 2520

Terrible do not order from these

Valentino support reviewI purchased 2 rockstud kitten heels in their online site on Jan 2024 and after 2 wears the front pointed parts were easily worn out compared to the flats high heels I bought from Neiman Marcus years ago I even put rubber protective soles on both pairs of shoes The black kitten heels 1 buckle closure was also defective and it kept falling off and the front pointed part was even opening I emailed Customer Support and they said to bring it to a boutique or ship it to them I brought it to a boutique in East Hampton the staff are wonderful the manager there advised me to purchase replacements as he also know the refund or repair may take time I did that same day I returned the products I waited for 2 weeks before I inquired got a reply that they will look into the matter After a few days I saw a refund on my account but only for 1 pair of shoes I inquired again they replied that the other one was rejected with an image of the heel worn out I replied that it was not the heel i was inquiring about but the front pointed part So if I did not inquire when will they let me know now I am stuck with 2 poudre pairs as I had a cobbler put toe taps to protect the front of the new pair They only offered to return the rejected poudre i asked if they can repair the front pointed part-they said to bring it to the boutique i purchased it or nearest boutique or ship it to them-so I am back again to square one As the boutique already shipped the shoes to their warehouse for return or repair-why do i need to do it again They still have the shoes because they said it will take 7-14 business days 2 days for the shoes to ship for me to get the rejected shoes back I am highly disappointed as to the quality of the materials of their renowned kitten heels nowadays compared to before and yes I agree that their Customer Support is terribly poor no names who you are dealing with on their end no follow-ups no ways to appease the clients-no empathy for their clients Regular other high end brands are waaay better than them They should be more proactive with updating their clients return process and hopefully their materials products will be like before that have better quality workmaship that their customers will satisfied with what they paid for

Very bad quality don t worth the price

I purchased a Valentino tote at the store in Beverly Hills and I have not been able to use it as each time I carry it the studs pop off My daughter bought the gold bow earrings at the South Pacific Mall store and they don t even stay on her ears because the post is too short to accommodate any size ear My husband ordered me a handbag and gold stud bracelet Although I love the bracelet and handbag I did not receive a box for my handbag It literally came in a brown box and it had a piece of tissue paper and the dust bag I emailed requesting if I could get a box as I like to store my handbags in their boxes and they asked me for my invoice photos of what the packaging looked like really Would Chanel or Dior do this Sadly just know you won t get the royal treatment that the other luxury stores give you when purchasing from Valentino I m thinking maybe they aren t as luxury or quality as I thought they were

I bought a sandal online in the UK

Terrible do not order from these crooks Ordered a ring which arrived with one of the diamantes missing Arranged a return booked dhl collection but they didnt turn up to collect Decided to just keep the ring after courier never arrived to collect the ring but after wearing it for 1 day half of the diamantes had fallen out Absolutely shocking quality for the rip off prices they charge will never but anything from Valentino again

I have black listed Valentino- worst customer service

I purchased a polo shirt from your Dubai Mall boutique for 2 900 AED I was excited about adding this piece to my wardrobe expecting the high-quality craftsmanship synonymous with the Valentino brand However after wearing the polo shirt only twice I discovered a manufacturing defect the stitching is of poor quality leading to torn threads and a noticeable hole in the fabric Unfortunately I was traveling outside the UAE when I noticed this defect after the first wear which prevented me from returning to the store immediately I carefully kept the polo shirt in its original Valentino bag along with the receipt intending to address the issue upon my return A few days ago after returning to Dubai I visited the same Valentino boutique in Dubai Mall to seek an exchange for the defective item To my surprise and disappointment the sales staff s response was far from what I expected from a luxury brand The first sales associate I spoke with dismissed the issue suggesting it was normal and offered to send it to a tailor for repair This response was shocking considering the item was practically new and clearly had a manufacturing defect When I requested an exchange due to the defect he responded with a dismissive smile and said he would consult with the manager A few minutes later another staff member approached me and reiterated the offer to have it fixed by a tailor His attitude was rude and unprofessional making me feel belittled and ignored I explained that I purchased the item expecting the high quality and luxury associated with the Valentino brand and that it was unacceptable to have to send a newly purchased item to a tailor When I mentioned that I could escalate the issue to the Consumer Rights department in Dubai he casually replied Yeah go ahead As I was leaving I left the bag with the defective polo inside at the store but I was forced by the staff to take it back even in front of other customers all the way to the door This behavior was shocking and completely contrary to what I expect from a luxury brand Despite expressing my concerns about the quality and the principle of paying a premium price for impeccable products and service I was met with indifference and was even encouraged to take the matter to consumer rights authorities when I mentioned this option

One star is too much

I bought a sandal online in the UK In the first wear I don t know how bad was quality but it changed the color and the fabric was teared off badly Omg absolutely not expected for an expensive item Anyway I got in touch with customer service at the beginning they didn t care and responded me But I didn t stop emailing them then they turned up and said oh your email just arrived to us And at the end they just didn t even wanna see the product what happened to it And I sent them very long email about their carelessness No response at all Absolutely insanely I paid nearly 500 for a plastic sandal only Does that deserve this awful service Shame shame shame This is the last time of purchasing with u awful valentino

Don t purchase any of these products

I have black listed Valentino The worst experience I had with return No more business transactions with Valentino I ordered sunglasses from there Unfortunately they were bigger for me So I returned them within one hour of receipt and they received it back on October 9 2024 Rather than refunding my money they accused me of using them that I didn t They escalated the matter post my repeated inquiries about my refund Today I received a pkg in a generic box returning the sunglasses back to me without any explanation The sunglasses were wrapped in a plastic wrapper and not in a Valentino bag Now I have to suffer the loss of approximately 1 000 I urge everyone to boycott their product due to extremely poor customer service Your customer service sucks Extremely disappointing from such a premier designed brand