Valk Reviews

If you want privacy not the best place to go

If you want privacy this is not your hotel Hotel personel is known to leak customer information Be warned

Stayed 14th-18th April 22 without

Stayed 14th-18th April 22 without breakfast Room was nice but we had a late evening return flight and wanted to leave our luggage at the hotel for a few hours whilst we spent whatever daytime we had left in Amsterdam city Reception staff told us we couldn t keep the luggage behind the reception and said we would have to pay for lockers in the basement which are intended to be used for days at a time For a few hours we thought this was ridiculous and how petty could they be in charging 24 euros for keeping our luggage literally for only a few hours after check out We have travelled all of the world and have never had an issue with a hotel keeping luggage behind the reception for a few hours on the last day One of the staff was then unbelievably rude suggesting we just keep the luggage in the open lobby where anyone can take them and said that the hotel staff would not be responsible for theft I just can t comprehend how petty they could be charging that amount of money when we stayed there for a good 4 nights and spent our money on their restaurant food I also have to complain about how extremely slow their service was at the restaurant - after finishing our meal we waited 20 minutes before someone came round for us to ask them for the bill Food was very nice but overpriced

Van der valk Dordrecht january 17 room

Van der valk Dordrecht january 17 room 1115I recently had the unfortunate experience of staying at Van der Valk Hotel and I must say it was a disappointing and frustrating visit From the moment we checked in the front desk person displayed a remarkable lack of courtesy and professionalism Not only were we rushed through the check-in process without any explanation of our package details but the staff member also failed to acknowledge my presence only interacting with my husband We had booked the wellness suite with electric bicycles and a three-course dinner none of which was adequately explained to us at check-in Despite having stayed at the hotel before and knowing what to expect from the wellness suite we were dismayed to find that the room was not cleaned thoroughly Stains were present in the sauna hot tub and on the chair by the desk Attempting to order drinks from room service revealed an exorbitant 25 charge for each order which only added to our growing dissatisfaction When we addressed these issues with the manager she was friendly and attempted to rectify the situation by arranging for the room to be cleaned and providing a complimentary bottle of wine with our dinner However the problems persisted when we visited the hotel s restaurant Despite having a complimentary bottle of wine communication breakdowns and delays marred our dining experience The staff seemed disorganized and required repeated explanations of our details The menu card provided by the front desk for the prepaid three-course dinner felt tacky and even with it we faced additional queries from the restaurant staff The lack of communication and understanding reached a low point when we were served our main course Instead of inquiring about our satisfaction the server abruptly cleared our plates without any regard for our pace of dining Despite expressing concerns about the quality of the food the restaurant manager displayed an unwillingness to address our issues claiming they had done everything they could As someone with over 20 years of experience in the service industry I have a high tolerance for mistakes but found the incompetence and unwillingness to rectify simple issues at Van der Valk Hotel unacceptable Unfortunately this experience has left a lasting negative impression and I cannot recommend this hotel to others

Stayed three nights at Van der Valk A1

Stayed three nights at Van der Valk A1 near Amersfoort Disappointed to find my pre-booking room rate increase within my stay due to the hotels dynamic pricing policy Also have queried an additional charge subsequent to my check-out which I believe is for the only evening meal I had which had already been paid in cash I am still waiting for a response to my query on this Generally would not recommend this hotel Very disappointed

Not Family Friendly

When I arrived after 15 hours of travel from CA I was faced with a crazy hotel policy My family two adults a 4 month old and a 3 year old Upon arrival I was told my reservation requires TWO rooms I said what The baby can be in the room but the 3 year must have his own room They said maximum 2 people per room So my baby and 3 year old where regarded as adults It was the worst checkin experience So they cancelled my original 1065 Euro for 8 days and charged me 2500 Euro for 8 days and two rooms This child policy is insane and I would never have a 3 year old sleep in his room Did they expect mom to sleep with one child and dad with the other in separate rooms They said it was required for fire regulations Who wants their 3 year old in a different room anyway in case of emergencies Sorry this hotel is nice great rooms but not kid friendly Clearly aimed at business

never go to these hotels

never go to these hotels they use your credit cards after the trip i booked one night Utrecht through hotels com and stayed one night i paid for one night at the hotel reception as soon as i arrived Three days later they have charged my credit card over 400 more After asking for an explanation and a refund they replied that i had a 3 night reservation and i stayed 3 nights I have sent proof that the reservation was for one night and i was not even in the Netherlands anymore when they charged my credit card but they don t even answer my emails anymore and they haven t refunded my credit card

Today lunch at vd Valk Arnhem Duiven

Today lunch at vd Valk Arnhem Duiven A groep of 10 chose for the buffet lunch What a disappointment Nowhere near the choice a couple of years ago Good choice of meat and cheese for on the bread Only one mixed salad The warm choice consisted of a croquet white fish and sat which was dry and over cooked The fries were OK No eggs not even boiled Very disappointing Not value for money

It is my second time I m staying in

It is my second time I m staying in this hotel The hotel itself is is rather ok despite the fact there is a very limited water provided in the room but the restaurant service is just awful The staff is simply don t care My fist time there i had to wait 45 minute for my meal before I was told it was served to somebody else And the second