Vanessabruno Reviews

Incredible

I placed an order 08 01 22 After some weeks I asked customer service when I could expect the dress to be delivered 26 1 22 I got the message that my package was lost in transit At det same day I placed a new order for the same dress After some weeks I asked customer service about delivery 08 2 2022 customer service wrote to me that they have not been able to process the order Again I placed a new order for the same dress At my request customer service wrote to me that they had tracked my order They confirmed that it was scheduled to be shipped soon I never got the dress I wrote to customer service and got the message that the dress was out of stock My order was cancelled The money was refunded - three times I have bought many items online but I have never experienced such poor service before

E-shop NO answer

Hi I can see I m not the only one having a big problem with Vanessa Bruno I have also been writing the e-shop several mails coz I need to make a return but they don t answer I m also really frustrated I don t know what to do Rebecca Scheutz

Have been chasing Vanessa Bruno for refund for three months

I have been chasing Vanessa Bruno for a refund for three months I have the DHL receipt to prove the goods arrived and have been emailing the address on their website but just hear nothing back Additionally when I first received the package one item was missing even though I d been charged This is the second time I have bought something off Vanessa Bruno s online shop and the second time I ve had to chase them for a refund although last time they at least responded to my first email I had thought maybe the first time was a one-off but it turns out by the look of these reviews that this is all too common I would recommend anyone wanting to buy Vanessa Bruno clothes to go via a third party website that has a better reputation for customer service Unfortunately for me I think my experience has put me off the brand for good

Not user friendly

At the time of payment I got a message that it did not work So I repeated several times Then I found out that the order was doubled despite the error messages I wanted to cancel the double orders but there was no such option in the website I wrote to the customer center and I never got an answer so I received the same items twice this caused unnecessary returns i also did not like that the order did not include a return ticket autocollant Moreover the box used was not user friendly Once opened it was not easy to close again properly in case of a return I think that there is big room for improvement in the end to end process

Reasons never to shop Vanessa Bruno

I purchased 2 items back in March it states on their website they pay customs some 70 in this case They haven t The goods were released to me and DHL are now threatening me with debt enforcement unless I pay I have written yes post emailed tried Facebook to contact them Left multiple messages and they do not reply I feel compelled to pay so my credit status doesn t suffer This is completely shameful behaviour do not shop with them

Will never order from this company

Will never order from this company again 18 days after online purchase still nothing received No response until a refund claimed via Paypal Really shoddy service and quite incredible when compared to the excellence of similar fashion companies such as BA SH and Maje

If I could give zero stars I honestly

If I could give zero stars I honestly would This has been the worst experience I have ever come across with any brand I ordered dresses online and unfortunately all were too big for me I respected the return policy on time and with their chosen delivery company Mondial Relay The merchandise arrived at Cergy at their entrep t and then nothing the package disappeared and was never delivered I have tried contacting both companies on numerous occasions Vanessa Bruno client service number on their website 0186477246 never ever picks up and you are left with a beep I have sent numerous emails and I am currently in limbo This is a warning to anyone who orders online and needs to return an item There was no choice to return instore my preference you have to print out a return slip and go with Mondial Relay The cost of the merchandise was over 800 euros

Terrible Experience

J ai envoy plusieurs e-mails concernant mon remboursement et je suis extr mement frustr de n avoir re u qu un remboursement partiel J ai retourn la totalit de la commande mais je n ai re u aucune r ponse ni mise jour sur le montant restant J ai plac des tickets sur leur site de commande internationale traduit l int gralit de mon e-mail en fran ais pour contacter leur service client fran ais Je ne sais pas comment joindre le service client autrement car mes e-mails sont rest s sans r ponse Ce manque de communication est inacceptable I will no longer be a client following their appalling customer service after my recent order Get it together Vanessa Bruno - retrain your staff to try and be helpful rather than ignoring unresponsive customer care I have sent emails over 100 and 100 tickets Yet I am not receiving a response Absolutely terrible They do not respond to your emails I have sent emails in French placed Helpful ticket through international communication channels Yet not helpful at all