


Based on authentic user experiences
Dr Laraib Malik
6736 reviews
N/A
9 months ago
Pathetic customer service
Pathetic customer service I ordered my eid dress on 26th march and contacted them after a week when i didn t receive my parcel At first they chose not to reply but today on april 6th 4 days before eid i got a reply from this pathetic so called brand your dress might not get delivered apologies I am highly disappointed and would recommend anyone reading this review to never shop from vanya for your special occasions as they will never deliver the order
Tania
6736 reviews
N/A
9 months ago
They are scam
I ordered an outfit Jan2024 After a month I contacted them they don t respond they are viewing my massage so I recently massaged them on IG and someone responded saying we already shipped this item out but when I asked for tracking number I am left on seen And I have not received any tracking in my email or in my order status I am still trying to contact them but no luck they are the worst with their service please save your hard earn money and don t order from these scam sites
Samra Yahya
6736 reviews
N/A
9 months ago
Very unprofessional
Very unprofessional They are busy launching new stuff but not replying or taking calls at customer service I placed an order almost a month back and the person bringing my clothes waited weeks for shipment at their home and now that person has left and they still have not replied or shipped my order I have made the payments here from Canada and my clothes are nowhere to be found No tracking no replies on email WhatsApp or DMs Extremely unprofessional I have all the emails messages that I have been sending them and yet no response Either respond to me or return my money
Fozia Hussain Anjum
6736 reviews
N/A
9 months ago
So disappointed with customer service
Vanya pk customer service is so bad Please think twice before placing an order I ordered 5 outfits which were paid for they sent 3 but it s nearly 2months and still not received the other 2 I ve contacted them by email phone and message but no luck It s nearly 60 worth of 2 outfits its disgusting they shouldn t be aloud to treat customers like that I m surprised they still operating
Tobia
6736 reviews
N/A
9 months ago
I am so thankful to thr ladies they
I am so thankful to thr ladies they saved my money plus my time after reading all the reviews I decided NOT to order from this scam website thanks ladies Beware abd better to order from original brand shops rather than paying the sand amount and ending u getting nothing
Laraib Altaf
6736 reviews
N/A
9 months ago
Really long delays with delivery do not buy
Firstly my advice do NOT order from here Delivery takes absolutely ages I paid for a suit two months went by with me constantly texting them and when i contacted about delivery multiple times there response was suit is out of stock they are so so irresponsible and there customer service is so so bland no apologies nothing for their horrendous service
jia
6736 reviews
N/A
9 months ago
This company is nothing but a scheme to
This company is nothing but a scheme to get people s money They never respond to emails or chats and never pick up the calls Please DONT order from them and save your money They are falsely advertising their products and have untrained professionals who will either block you if you call often or will simply ignore your messages
Saiqa
6736 reviews
N/A
9 months ago
Really appalled at their service
Really appalled at their service I ordered an outfit and asked for it to be cancelled straight away They cancelled and issued me a voucher as they didn t do refunds I was in the process of re ordering but within a week they CANCELLED MY VOUCHER without reason and dispatched my original order which I had cancelled After numerous messaging I ve had no response DO NOT ORDER FROM THIS STORE website
Mrs Samar Ahmed
6736 reviews
N/A
9 months ago
Worst customer service ever
Worst customer service ever I have placed an order for 2 suits on 5th February and I have paid in advance they deliver one suit on 12th but for the other no response I have emailed them waytsapp or messenger contact no 1 is responding there don t place order and waste your precious earned money they should learn a lot in term of customer care before starting a brand Poor service pthaetic vanya
Areeba Muzammil
6736 reviews
N/A
9 months ago
AVOID SEVERE DELAYS IN DELIVERY
The worst service ever Ordered four or five outfits one took over three weeks to arrive and the other have yet to arrive despite being ordered a month and a half ago One outfit is not available they said another can be chosen - that is yet to be delivered No refund policy and no set date on delivery Offer a voucher which is useless as I don t live in Pakistan and will have to leave soon and WILL NOT be ordering from them again due to slow service and lack of communication Save your time and money