Vapesale24 Reviews

Bad Returns Refunds Exchanges policy

I had been a satisfied customer of this store for a while but unfortunately my last order was marred by several issues with the vapes Killa Switch I received 1 Two vapes arrived without any e-liquid 2 One vape had a battery issue it wouldn t power on and was missing the bottom plastic cap resulting in an empty e-liquid container 3 Another vape couldn t be turned off and continued to burn throughout the night 4 Several of the vapes ran out within 2-3 days whereas typically I could use one vape for a week I promptly raised some of these issues within the 14-day return window and as they also fell under the 90-day manufacturer warranty I expected a swift resolution However to my surprise Vapesale24 store directed me to the warranty policy and explained that they do not offer replacements or coupons since they are not the manufacturers This left me puzzled and frustrated They referred me to the Warranty Terms Returns Refunds Exchanges policy but despite their prompt response the problems with the vapes remain unresolved This experience has left me disappointed and unsure about the future of my patronage with their store

Poor customer service

I orderd a package but I received a message where they told me that it was damaged during transport this took almost 2weeks Instead of resending the order they tried to offer a voucher which did not cover the postage Also this would have required for me to do order again instead of them shipping replacement I have never experienced this kind of customer service where vendor tries to put you to do them work Update Reply to vendor I will try to put this as simply as I can Given that there has happend something during shipping package lost damaged etc Expected outcome is following vendor notifies customer about the incident and sends another package without any extra trouble for customer Observer outcome vendor tells that they are giving you a voucher to cover expenses excl Shipping - customer needs to do order again plus pay extra for the shipping which voucher does not cover So it cannot get more objective than this this has nothing to do with hate or anything

never got my package nor my money back

never got my package nor my money back no reply on email after i told them i never got the email to pick it up why would you not send the money back if you did not deliver the package I want my stuff this is not normal I will never buy a damn thing from them

My order has not been delivered The store refuses to issue a refund or resend However my order was returned to the store

Extremely disappointed with my last order from this store I placed an order on 2024-11-06 today it is already 2024-11-20 and I still haven t received my order I can t even get a clear answer when I can receive my order As the store assures they sent my order I received a notification from the transport company Pcketa but during the delivery process something went wrong with my parcel and it was not transferred to DHL as it usually happened with previous orders and the status changed to returned to the sender I contacted the live chat on the site described the situation and sent screenshots But I get two answers to everything It s your fault you didn t pick up the parcel or we will contact the delivery service The store wants to make the client to blame for the logistics problem on the part of the store or transport companySender 404 Distribution s r o Order number 289100Cash on delivery 0 00 EURName of pick up point carrier NL DHL PPCard payment NoDetails2024-11-07 12 47 16 We are aware of your parcel and are waiting for the sender to hand it over to us 2024-11-07 12 47 19 The parcel has been assigned a tracking number 3SBPB0007523254 and will soon be handed over to the carrier 2024-11-08 16 30 21 We have successfully received the parcel for transport DEPO Nitra2024-11-09 04 21 08 The parcel has arrived at the depot Praha- t rboholy K Hru ovu 292 42024-11-09 09 32 04 You did not collect the parcel so we will be returning it to the sender 2024-11-11 09 10 15 The parcel has arrived at the depot Nitra Doln hony 102024-11-12 05 05 37 We have returned the parcel back to the sender External courier trackingNL DHL PP2024-11-07 11 47 17 Shipment data uploaded2024-11-07 11 47 18 Processed

Rude customer support

Good prices but rude customer support When package arrived leaking not the first time I wrote them about the problem and instead of normal appologies I received answer that it is carrier fault and also got rude advice to go shop to another store There were no provocations from my side just in case I still have screenshots with all the conversation

Best prices

Best prices fast delivery wide choice of producta

Great product

Great product great service thank You

This is a wonderful store with good

This is a wonderful store with good prices and the best customer service in the world I made a mistake in my order the guys fixed it I will buy from them constantly

Made an order late Friday October 20

Made an order late Friday October 20 and just received it today the 1st of November It was shipped October 23 So 8 working days shipping All is fine and the customer service was kind and helpful I ll be ordering again