


Based on authentic user experiences
Pk
6731 reviews
N/A
11 months ago
I will never buy from Vaughan s again
I WILL DO BUSINESS WITH VAUGHN S EVER AGAIN Bought a dish washer just a year ago the wheels on the trays snapped after a month or two it was fitted poorly unlevel and is now leaking They sold us a 5 year warranty and when we tried to use it we were told we would have to pay more in labour and call out fees and it would cost to buy and new one
Mathias
6731 reviews
N/A
11 months ago
Cant say I m happy
Cant say I m happy Bought a new Tv last year and before leaving the shope I asked if when the new Tv is installed will the engineer definitely be able to reset my cctv to which they said yes A few days later the new Tv comes and all seems OK until I realise I ve lost certain functions using the cctv Contacted the shop to be told its not our problem you need to contact the company that installed the cctv If you remember I had prices from you for other items but I ve bought them elsewhere Never thought Vaughans would treat their customers like that
Jo
6731 reviews
N/A
11 months ago
Don t be fooled Into buying local
I have used Vaughns in haverfordwest many times over the years as I believe in shop local and support local businesses NEVER AGAIN WILL I SUPPORT THIS BUSINESS I bought a TV in June by July a redline has appeared down the screen I called and told them was asked to bring it in Which I did So I haven t even had the TV for even two months but I can t get a refund I can t get a replacement no no no Vaughns have to send it off to Samsung for repair What an absolute joke Poor customer service at this store it never used to be like this I could even see the same TV in the shop which they could have replaced mine with So summer holidays and I don t have a TV for my kids Well done Vaughans and your poor product and even poorer customer service All of this hassel over a 300 tv
S J
6731 reviews
N/A
11 months ago
Shame on you I Will NEVER Touch Vaughans again
Wow What s happened to Vaughan s Used to be THE place to go not anymore shocking service Totally abysmal customer and after sales service after my fridge started leaking foam stuff out of the seams inside and out and underneath at less than 6 months old Vaughans told me it was perfectly normal and if I wasn t happy I d have to contact the manufacturer I did and they didn t care either I did ring round other independent electrical retailers who were shocked Vaughans lied by telling me their engineer didn t say what he clearly did say to us Previous experience has been tremendous something has gone very very wrong and I m not the only one saying it either I ll never shop with them again Binned my few month old leaking fridge and bought new Samsung fridge and freezer elsewhere
Jill O Brien
6731 reviews
N/A
11 months ago
Excellent customer service
Excellent customer service Product exactly as ordered Thank you
Kate Hughes
6731 reviews
N/A
11 months ago
Outstanding
If I could give this company 6 stars I would They went above and beyond when our fridge broke down I rang at 9am and a new fridge was delivered and installed by 5pm Can t recommend Vaughans and their first class staff
Christine
6731 reviews
N/A
11 months ago
Good customer service
Good customer service both whilst buying and in setting up the offer of extended warranty Delivered on timeWill use again
Huw Rees
6731 reviews
N/A
11 months ago
Great service
Went to Vaughans 3 days before Christmas to get a bigger TV for my grandfather in a residential home due to his deteriorating eyesight TV price was very reasonable and booked them to mount it on the wall in his room - then they called and said they d get it done that afternoon Kev Wayne did a great job mounting it on a difficult wall and were understanding when we realised it would have to be moved over after they had started Great service by a local firm who know what they re doing
EniPenny
6731 reviews
N/A
11 months ago
A friend in need
Called at Vaughans Electrical St Clears this afternoon with a minor Freeview issue Anthony could not have been more helpful He explained how to solve the problem and offered to help us over the phone when we got home That was not necessary as his instructions worked perfectly Even so he returned my call to see if all was OK Such friendly personal service is so rare these days Diolch yn fawr
CLIVE COLMAN
6731 reviews
N/A
11 months ago
Called into Vaughans Llanelli today
Called into Vaughans Llanelli today with an internet connection problem with a tv I bought from them last year Helen could not be more helpful She showed me how to reconnect to the internet and I spotted where i was going wrong You wont get this service if you buy online with the big stores