Vaughans Reviews

Don t be fooled Into buying local

I have used Vaughns in haverfordwest many times over the years as I believe in shop local and support local businesses NEVER AGAIN WILL I SUPPORT THIS BUSINESS I bought a TV in June by July a redline has appeared down the screen I called and told them was asked to bring it in Which I did So I haven t even had the TV for even two months but I can t get a refund I can t get a replacement no no no Vaughns have to send it off to Samsung for repair What an absolute joke Poor customer service at this store it never used to be like this I could even see the same TV in the shop which they could have replaced mine with So summer holidays and I don t have a TV for my kids Well done Vaughans and your poor product and even poorer customer service All of this hassel over a 300 tv

Shame on you I Will NEVER Touch Vaughans again

Wow What s happened to Vaughan s Used to be THE place to go not anymore shocking service Totally abysmal customer and after sales service after my fridge started leaking foam stuff out of the seams inside and out and underneath at less than 6 months old Vaughans told me it was perfectly normal and if I wasn t happy I d have to contact the manufacturer I did and they didn t care either I did ring round other independent electrical retailers who were shocked Vaughans lied by telling me their engineer didn t say what he clearly did say to us Previous experience has been tremendous something has gone very very wrong and I m not the only one saying it either I ll never shop with them again Binned my few month old leaking fridge and bought new Samsung fridge and freezer elsewhere

Excellent customer service

Excellent customer service Product exactly as ordered Thank you

Outstanding

If I could give this company 6 stars I would They went above and beyond when our fridge broke down I rang at 9am and a new fridge was delivered and installed by 5pm Can t recommend Vaughans and their first class staff

Good customer service

Good customer service both whilst buying and in setting up the offer of extended warranty Delivered on timeWill use again

Great service

Went to Vaughans 3 days before Christmas to get a bigger TV for my grandfather in a residential home due to his deteriorating eyesight TV price was very reasonable and booked them to mount it on the wall in his room - then they called and said they d get it done that afternoon Kev Wayne did a great job mounting it on a difficult wall and were understanding when we realised it would have to be moved over after they had started Great service by a local firm who know what they re doing

A friend in need

Called at Vaughans Electrical St Clears this afternoon with a minor Freeview issue Anthony could not have been more helpful He explained how to solve the problem and offered to help us over the phone when we got home That was not necessary as his instructions worked perfectly Even so he returned my call to see if all was OK Such friendly personal service is so rare these days Diolch yn fawr

Called into Vaughans Llanelli today

Called into Vaughans Llanelli today with an internet connection problem with a tv I bought from them last year Helen could not be more helpful She showed me how to reconnect to the internet and I spotted where i was going wrong You wont get this service if you buy online with the big stores