


Genuine Vauxhall Parts Vauxhall Accessories New Cars New Vans Vauxhall Superstore
Based on authentic user experiences
Anthony Barden
6731 reviews
N/A
7 months ago
Poor communication
Poor communication Ordered parts on 28 06 20 with one part having to be ordered from germany I emailed and got a reply to find this out a 10 days after order I have emailed several times since with no reply Poor service and communication Would not recommend
Scottie
6731 reviews
N/A
7 months ago
Over a month to receive order
Over a month to receive order 6920 I made an order with this company and days later i received someone else s order i sent an email and days later i got a reply asking for a photograph of items i received i done this and they replied days later with a message stating they would send my order when they had the items in stock with a return label for wrong items sent Two weeks later still no order i asked for a refund they said i would have to return the wrong items and try and claim the postage So i just asked them to send my order as i was not wanting to be further out of pocket Over a month later the items have arrived I am Flabbergasted at the shocking customer services They treated me as though i was in the in the wrong for them sending me the wrong items For the person who expected 6 bolts and received my order they have now been returned a month later
Andrew Wagstaff
6731 reviews
N/A
7 months ago
Sent cheap inferior part not what I was
Sent cheap inferior part not what I was expecting totally different from image on there website why don t you put Image of what customer will receive or is there a reason you don t Won t use again your better of going to eurocarparts
Neil Bateman
6731 reviews
N/A
7 months ago
Terrible aftercare service
Was sent wrong item and have sent numerous emails to try and resolve with no reply Now been 11 days since receiving wrong item and still waiting
Jason Robertson
6731 reviews
N/A
7 months ago
No staff or Incompetent staff monitoring email
Happy to take your money won t send item or reply to emails
M H
6731 reviews
N/A
7 months ago
Vauxhall Super useless store would be
Vauxhall Super useless store would be the appropriate name Customer service is Absolutely useless and 100 none existing Purchased some parts unfortunately wrong and have now waited 4 weeks 10 emails no answer what so ever Tracking recieved for UK when destination Sweden with no way to track and no deliveries what so ever Royal mail UQ691891080GB Don t Purchase anything from them you never received it and will get no help contacting them I never ever in my 47 years been treated so badly Purchasing online
Clive Alan
6731 reviews
N/A
7 months ago
Absolutely abysmal service
Absolutely abysmal service Ordered some bolts from them 2 weeks ago and they still haven t arrived despite an email 4 days ago saying that they ve been dispatched and paying extra for a quicker delivery My advice - don t bother
Graham Rightgear
6731 reviews
N/A
7 months ago
Avoid these cowboys
Wow wish I had read these reviews before buying from these guys Bought a door from them collected it and insisted I pay cash promised a receipt which I chased a few times - nothing Painter said door was useless been trying to organise a refund even offered to drop off but nothing Terrible people and terrible business Court action next Avoid
Toby Jonas
6731 reviews
N/A
7 months ago
Unreal
Unreal Ordered a locking wheel nut If I d known they use Evri I would have avoided After weeks of delays due to Evri s incompetence the driver came from Bristol over 100 miles away poor guy the part didn t fit I went to a Vauxhall dealer who said the part was wrong and that it was the Superstore s fault and that they hear this all the time I sent the nut back at my own expense There s an unclickable returns line on the completed order form so I couldn t use that Instead as there isn t a phone number I wrote a number of emails to which they didn t respond The Royal Mail delivery was tracked so I knew they d received it I sent a letter with the parcel No response Six weeks and dozens of emails later I just spammed their inbox with the same refund demand multiple times a day I receive a refund not including the postage No comment no apology Use eBay instead
Lucas Spencer
6731 reviews
N/A
7 months ago
Shocking service should be ashamed of
Shocking service should be ashamed of themselves Over a month a half now and no word from the company after multiple emails