Velux Reviews

Great windows poor blonds and terrible service

The blinds came they fit inside the window but clearly aren t made to measure as the string inside is too long and it has too many blind pieces slats making it look like it was brought from some cheap shop rather than by the same manufacturer of the actual window who I have always perceived as a high quality brand and manufacturer When I raised this with Velux they told me this is how they make them So appearently they make blinds that don t fit the windows they make correctly They then told me its because of the heat and the string and blind slats will contract with sunlight However this is not mentioned on their website nor with the information that came with the blinds Given i have the same style blind throughout my entire house that don t have damgling pieces of strong or extra slats and have done for years this is utter nonsense Quick research online also shows that this isn t correct I decided to email their CEO as I was very unhappy with the layered on excuses given despite asking for either a replacement or a refund which I was legally entitled to and ignored twice He decided to throw insults at me note i dod get a replacement sent but for a different reason one of the slats was damaged so I think that says a lot rather than understanding a customer is angry because the company they lead is getting it wrong and progress i got insults In the end i am getting my refund and they are taking a blind back the rest will be going in the trash My recommendation is to get a blind fitter to come out and measure and have them cuatom made Great windows poor blonds and terrible service

Dreadful blind bits and pieces got two

Dreadful blind bits and pieces got two from blinds 2 go for the price of one from velux dont waste your hard earned they are twice the price for half the product blinds 2 go fitted in 2 minutes trust me leave velux alone regards gordon

Don t keep flies out

I have contacted Velux many times about a fly problem Cluster flies get into the window frame Some get into the room Velux maintain they are getting in somewhere else and then dying under the window However when I opened one of 4 velux windows hundreds of flies fell into the room Some dead Most alive We have 6 velux roof lights in the roof of a barn conversion and they are all the same I can t even be bothered to ring Velux because they will give me the same old story Beware There is a real problem with flies being able to get into the body of the velux window and then into the room no matter what Velux say

This is specifically in relation to Velux Blinds Direct

This is specifically in relation to Velux Blinds Direct Do not purchase from this store and buy the blinds from somewhere else The courier company state that they attempt delivery when they do not they also say that they call the recipient when they do not 4 days of staying at home and still no blinds I have called Velux Blinds direct on numerous occasions to advise them that I was home and the delivery was not attempted but they take the word of the courier company over their customer and do not offer any other solution apart from cancelling the order - do not waste your time

A great name for quality and used to

A great name for quality and used to be service - from memory I m a long time customer of theirs and always talked highly of Velux But my experience the last few weeks has been dreadful Their site to order off a mobile device didn t work - and after an hour of trying I gave up But when I eventually got through to order tell them it was total disinterest Then they apparently send out the blind with GLS - except in UK its actually Parcelforce - but they never once mention that anytime No emails are answered by Velux in a timely way I said I didn t get an email from GLS saying they were trying to deliver anything Velux said GLS are having problems Then there is the wait to get through on their phone lines - or chat But MUCH worse 3 separate calls - the order - initial chase - and another chase where each time the woman who dealt with it was less than helpful curt and was spent most of the time telling me they have 2000 outstanding emails to answer and they are doing their best Well guys - hire more staff I eventually last night was told no one home - twice Yet someone stayed in for the purpose those days Maybe the delivery guys didn t even try to ring the door bell each time or maybe just very bad luck On the final call to Velux last night I was told it was out for delivery there and then - a total mistruth - as the item had not in fact moved for 2 days previous I checked the log immediately that I eventually got the GLS delivery reference last night worked out it was in fact Parcelforce and I d put the phone down to Velux Despite me ringing Velux 2 days before to be assured it was being sorted there and then Again it wasn t That call was a total waste of time - zip all happened Each time the service was curt impatient not helpful and was just full of well if you let me finish we re doing our best we have a huge backlog I kept calm throughout and tried to calmly say my experience each time on the last 3 contacts were poor NO interest in hearing it at all Guys sort it out and tell your UK customers that its PARCELFORCE they need to contact - not GLS in UK - and this time Parcelforce would not accept the GLS ref number on their automated site - hence had to telephone Thankfully Parcelforce sorted and I don t have to ring Velux again any time soon Surprised you have any customers left guys I ve seldom been this annoyed by any interface for a long time - it started from the attitude at the initial order was repeated on the 2nd call and then made worse on the 3rd

Velux blackout blinds Extremely poor quality

About 30 years ago I bought a velux blackout blind it was great quality and worked perfectly I bought one recently The quality was terrible particularly the material which was cut too short for the blind to close leaving a gap where the sun could shine through on summer mornings We complained Initially they refused to change the blind We sent pictures of the sun shining through the gap and they relented The replacement was a little better The blind would close but only just and it springs back open in the night as the cloth still isn t long enough Also after several weeks the cheap plasticky fabric which is really thin started to stretch round the edges and allow light to start leaking through the sides All in all pathetic quality from what is supposedly a premium brand I won t be buying or fitting any velux products in the future

Hopeless trying to contact Velux

Hopeless trying to contact Velux customer service in the hope of being able to resolve a technical problem Calls never answered by a human operator After 16 minutes you are put through to Cisco call answering service and then the call is dropped Very disappointed

Would give it 0 stars if I could

Would give it 0 stars if I could Appalling customer service no contact at all for more than 8 weeks now told there will be a delay