Velvetskinlaser Reviews

Bad experience

Bad experience Money suckers

Avoid wasting your time and money

Really poor customer service Avoid wasting your time and money I phoned them today regarding a Wowcher deal for 24 including a 30 minute facial and 30 minute head massage 1 First call - they confirmed they have availability today for me to come in at 4 30pm and I could either book via Wowcher or pay them in store but they would call me back after 10 minutes to confirm 2 Second call - they called me back and confirmed I can pay 40 when I walk in as they are a walk in clinic and will see me at 4 30pm and tried to disconnect the call I asked the lady to wait on the phone and explained how I would like to pay 24 as per the Wowcher deal and they confirmed I can book through Wowcher and provide them with the Wowcher code for the 24 deal I confirmed I will call them back with the code asap and they re-confirmed the appointment will be scheduled for today 4 30pm 3 I quickly paid for the deal through Wowcher and called them back to provide the Wowcher code The first lady who answered the phone could not understand that I am ready to give her the Wowcher code and transferred me to her colleague who took the Wowcher code and mentioned their manager will call me back At this point I enquired if my appointment is still scheduled for 4 30pm because I need to get ready to come They again confirmed it is scheduled for 4 30pm 4 Fourth call They called me back with a rubbish sorry to confirm they cannot book the appointment today and said the Lazer technician is unavailable I was extremely upset and enquired why they confirmed on multiple occasions today they confirmed its definitely booked for 4 30pm and now cancelling the appointment All I got was a unconcerned sorry and request to re-book it for next Sunday Throughout all the calls I had with them today I can truly say they lack any care or concern about their clients and do not deserve our time or money I cancelled the voucher through Wowcher and will never waste my time on them again

My experience was extremely unprofessional

My experience was extremely disappointing due to the rude and inexperienced staff coupled with a complete lack of customer service After waiting for an hour without any update I asked about the delay Although I was informed there was a delay I noticed several people who arrived after me were seen promptly and left before me Despite seeing other customers being offered water I was not When I finally went in for my appointment the therapist mistakenly assumed I was there for a facial which was not the case making the situation even more uncomfortable Upon returning to the reception area I was met with unfriendly faces and no concern for the hour of my time they had wasted They offered me another appointment for August without any form of confirmation When I called today 27th July 2024 to confirm the details of this appointment I was taken around the houses for 15 minutes by Civya who knew nothing could not find me on their system and basically had no clue about her job When I inquired about the owner s details I was shocked and offended by the description given rather than the contact details I was told by Civya she s a white lady I told Civya this was extremely unprofessional and rude I then received a call from Priya on July 27 2024 advising me she wanted to know what my complaint was about I advised her I wished to have the details of the owner as I no longer wished to speak to anyone in the shop She insisted that she was the only one I could complain too I asked her again If it is possible to have the owner s details she put me on hold and hung up This is not a professional service but it seems to be a poorly managed side business with inexperienced and unprofessional staff and people who couldn t care less about the customer service

Terrible service

Full body laser usually takes 1 5 2 hrs My recent full body laser was done in 40 minutes by another lady not my usual lady How isit it even possible to laser full body in 40 minutes This session felt rushed i felt i did not get the same service as i would with my usual lady unhappy customer Still waiting for the manager to call me to discuss Terrible experience

Stay clear

Stay clear especially if you want fast blood test results A catalogue of issues with this place I definitely wont be using them again 1 Firstly I called the practice to enquire about the Wellman Profile A lady on the phone said she would call me back in 10-15min Never happened I called back over an hour later to get the information I needed it sounded like i was speaking with the same lady only she said oh sorry that was my colleague not me 2 Obtaining my results quickly was paramount to me I was told on the phone i would get my results within 24hours of my bloods being taken However on the day my bloods being taken i was told i would get my results 24 hours after they had been collected by an external company who may or may not collect the same day they send your bloods to an external lab for assessment 3 24 hours after my bloods were taken No results I called the practice and was told my bloods were collected late and so I should expect them another 24 hours later 4 Those additional 24 hours passed and still no results 5 I called the practice and was told I d get my results by midnight that night Midnight arrived no results 6 4 days passed before I received my results So much for a promised 24 hour turnaround 7 I was told I would get a call from the practice the day i received my results and have everything explained to me Never happened There were warning signs though which i should have listened to 1 The failed call back in 10-15min 2 On the day of my bloods being taken while in the reception waiting area one of the reception staff was on the phone with a clearly disgruntled customer This was very obvious even if i could only hear one part of the conversation 3 The time change you ll get results within 24 hours to you ll get results 24 hours from when your bloods are collected by an external company the lab work isn t done on site 4 The repeated promise of it ll take another 24 hour

Avoid it

Avoid it NOT reliable NOT trustful

Very disappointed with the management

Very disappointed with the management at this clinic Scheduling is a mess and there s little to no coordination between staff Waiting times are long even with an appointment and communication is poor Overall the place feels disorganized and unprofessional

ZERO STAR

ZERO STAR Unprofessional and unreliable and I m not sharing this out of spite I m sharing it to protect others from going through the same thing Honestly my experience with the owner of this clinic was deeply painful Disrespectful and disappointing She presented one face smiling polite friendly when I was a practitioner working in her clinic 9 hours straight from morning to evening with no lunch no breaks at all doing laser facial and massage treatment with no breaks because she always kept overbooking clients just to make more money But the moment I stood up for my rights her true character showed dismissive unprofessional and deeply disrespectful She is an unfair person When it came to getting paid she only counted the time spent with clients Any time I spent cleaning or prepping the room Not paid she said That s clinic policy She is an arrogant person What really made me write this is not the anger it s how she took advantage of how badly I needed the job and treated me like I was beneath her and also to warn others who might go in such situation as she made up stories for her benefits with no guilt Her greed blinded her to how badly she treated me without a trace of guilt I got injured while working Not only did she fail to check on me but she also terminated me without informing me while I was still on a valid sickness notice I found out about my dismissal after around 2 months of sending messages to her and calls with no answer about my employment status and salary She ignored my messages and calls when she replied she was very rude and angry because I annoyed her with my salary while she is busy with her clients and she has no time for that Finally she said ok come to collect my salary and hanged up the phone while I was speaking when I arrived with my daughter she left us waiting for over an hour calling client after client into treatment I was fed up with her rudeness disrespect and arrogance So I get upset and left the clinic without taking my pay Then on Monday I went to the clinic the owner didn t even look at me and asked the admin to transfer my salary Can you imagine that until today they didn t pay me my salary for the hours I worked in June I understand my salary might have felt like nothing to her maybe that s why she treated it like it didn t matter But that s exactly what hurt the most If it really meant so little then why not just transfer it and spare me all the emotional stress Why make me feel so small ignored and disrespected I just because I asked for what I earned She is unprofessional unreliable and the worst example of an employer and a manager that I ve ever worked with

The worse place ever lack of hygiene

My honest advice Avoid it Poor communication Poor management lack of real hygiene for instance towels and blankets are very dirty same for all clients they don t bother to change them or care of hygiene as it should be Terrible communication and awful treatment I realize how they are not telling the truth making up stories to justified the situation for their interest Always overbooking and rushing to get more clients and collect more money No matter how the treatment was Poor aftercare instructions provided when it comes to your rights We always hear about issues and problems with clients and staff Every time staff changing Imagine how many person you need to take off your clothes in front of They want to get the most of everything for their favourite and interests only Frankly speaking everything will be fine until you have any problem with them or not satisfied about anything then you will see what I am talking about the real awful lying face of them My honest advice avoid them