Vent-axia Reviews

disappointing experience

Our unit broke three years from new We tried booking an engineer from Vent Axia and all I got was unanswered calls and emails I researched and found out that the main power board was broken - quite common in these kinds of units I reached the technical advisors for advice and I was getting mixed messages we don t do these parts anymore you need a board from a different unit call an engineer already tried many times I called a third-party engineer and he managed to get some clarity after spending two hours on the phone - at 120 per hour Finally we know the part that we need and it s out of stock We were told that the part will arrive in two weeks then another two weeks then after Christmas and I m still waiting here while the mould is climbing through the walls A very disappointing experience that is far from getting fixed

NEVER AGAIN cheap and nasty and EXPENSIVE

NEVER AGAIN A cheap and nasty EXPENSIVE extractor fan VASF100T I fell for the positive Screwfix reviews which are totally WRONG clearly no one writing them actually fitted the unit themselves Even a close up look and feel shows this is not worth a whopping 70 The backdraught shutter is a flimsy polythene joke that just loudly clatters back and forth against the fan case in the slightest wind let along a gale I had to go back and remove it OK tare it off from the en-suite installation as it was keeping everyone awake at night The outside diameter of the output vent spigot had a cable shoulder running down the length that made it impossible to fit into any common 4 waste pipe pre-installation Customer Service was useless advising me to buy their connection kit which has a larger diameter which would be a MASSIVE job it s only a wall fan swap Against CS advice I filed the shoulder down a tad as I had no choice and with lots of lube squeezed it into place Only to find the 4 fixing screw slots were not slots at all they were so narrow they may as well have been fixed holes There was no rotational adjustment space at all so were USELESS therefore drilled holes and plugs needed to be bang on It looked nice when up though but it s so flimsy it won t last long Oh and the box says in red that this timed version won t fit a 2 wire system i e with switched live only with no permanent live it WILL just like all other fans I ve seen a link between positive and switched live terminals will safely work - but with no timer function available obvs Verified by Vent Axia CS yet another call NEVER AGAIN

useless customer service

ordered some standard filters 20 6 and expected them to be delivered with2-3 days A month later still not arrived and when I contacted the company I was told we dont put on the website when things are not in stock Apparently they dont advise or inform clients either have now been told they are not coming before 5th August I bought directly from the company although they are more expensive than everywhere else will never do that again and recommend that you dont either

Installed their unit less than a year

Installed their unit less than a year ago At first it s fine but it started to have loud noise several months after installation We asked them for support as it is still under warranty but they need to charge 120 for a visit Bad product and service Avoid this company at all cost

Lead times

Lead times a joke take your monies 5months ago and still waiting on second fan unit

Poor customer service

I purchased a fan and paid for it to be installed by an electrician on a house with a full re-wire The electrician found when the switch live was connected it would short the circuit He left it installed but explained that it s faulty I contacted the seller who said I d need to have it un-installed sent back to them refunded and a new one sent out and re-installed The cost of the two electrician s visits would be more than the cost of the fan So I contacted Vent-Axia who said go back to the supplier Both the supplier and manufacturer were really unhelpful

Tara Allen maybe don t ghost your customers

Ordered a new set of filters for my Vent Axia extractor fan which cost about 55 with shipping Two months later the filters are nowhere to be found and I cannot get a reply from the travesty they call customer services Honestly I would have gotten more joy out of chucken that 50 out the window at least I wouldn t have had to deal with whatever this company is doing Special shout out to Tara Allen who is quite possibly the most entitled and unhelpful person alive right now

Unable to supply replacement parts

Avoid Vent-Axia MHVR units as in my experience fans require regular replacment and take months to arrive I m still waiting

AVOID THIS COMPANY

I had invested years ago with vent axia extractor fan thinking I was paying for quality To be honest thought the extractor fan to be excellent but the customer service since has left a very bad taste in the mouth I unfortunately had a fire nextdoor which affected the fan so I ordered another 12inch extractor only to find that it should have been a 9inch so on returning the 12inch and ordering a 9 vent axia I have been presented with a restocking charge of over 350 for them to take the 12inch back NEVER GOING TO BUY FROM THAT COMPANY AGAIN BEWARE OF THIS SCAM