


Based on authentic user experiences
Seb
6730 reviews
N/A
5 months ago
Put your money elsewhere
Cumbersome to deal with Expect replies from customer service in five weeks time Expect poor communication in Englih language Expect approval of documentation not to take place They are levying oxidation charges on my account I can not access my account because they have not validated the documentation I sent I have requested to close the account no reply They have no phone contact only via mail or app Put your money elsewhere Evidence available
Seb
6730 reviews
N/A
5 months ago
Keep well away run by galloping incompetence
My account has been blocked and I cannot send funds out charge more funds close the account or anything else The reason seems to be that there is information missing I have numerous times at least eight times via e-mail and trhough theirt website sent copies of my ID both sides and up to date utility bill water bill Every time that I sent the requested information I receive an automated reply telling me that the same information is still missing In the meantime oxidation charges are being levyed at an alrming rate of 0 02 PER DAY This has been going on for the last three months The company only responds with automated replies The companies telephone number that appears on this website is not to be found on their own website This ccount appealed to me as a nice concept The practicalities are trully kafkian unable to access my funds which are being eaten away to which no meaningfull reply takes place This is an open request to Veracash to close my account immediately and refund all oxidation costs By the way I want to be able choose the date and time that the metals are sold I invite the PR who replies to these reviews to resolve this issue before writing a vanilla reply
Ismail Balaban
6730 reviews
N/A
5 months ago
The reply they provided below is just
The reply they provided below is just act of imposing their rules but it doesnt legitimize their crippled services I had already account with them then all of a sudden they closed the account by not informing me in advance through the proper channels without any explanation is this the right service They dont provide customer friendly services Their services are all inconvenient troubled crippled and insufficent I had a verified account with them Then all of a sudden They froze the account which i havent got the notification from them by convenient messaging they said they notified my by online notification which i didnt see it for 2 weeks then i noticed it but then they said it was too late the account has been terminated Wat is this what kind of service and logic is this it is despotism and mentality which you can only see not in europe but in old eastern block countries therefore their policies rules working manner not convenient at all Dont risk dont choose this company you can find better ones on the net it is high risk that you might face the same restrictive policies as i did THEY DONT UNDERSTAND THE CUSTOMER HOW COULD THE CUSTOMER UNDERSTAND THEM THEY HAVE SENT THE FOLLOWING REPLY WITH NO SENSE AT ALL THEY SIMPLY DONT OFFER GOOD SERVICE NOT RELIABLE NOR CONVINIENT ORGANISTATION AT ALL STAY AWAY IF THEY ANT TO OPEN AN ACCOUNT AGAIN THEN THEY NEED TO DO IT IN MUCH BETTER WAY UNLIKE BEFORE IT WAS SO TROUBLED
Fabrice Knecht
6730 reviews
N/A
5 months ago
Stay far away
Stay away there are much better alternatives For example Kinesis MoneyThey charge you a huge DAILY fee and call it oxidation This is adding up to a lot over a whole year This is an absolute no-go they simply charge your account for no reason All other fees are far to high as well customer support is responding very very slowly It takes up to 10 days to process a transaction and they dont show you on what spot price they are selling the metals So once you want to sell some metals they are in control over the transaction not you I dont feel anymore my funds are safe at Veracash Go to kinesis money instead much better
Wolf-Markus
6730 reviews
N/A
5 months ago
I like the idea
I like the idea But The first and mightiest point I have to give my EU tax ID When my government decides that gold is too precious for normal people they just grab what I have And my government hurt people too often in an unjustified way and they destroy too much Just use something out of EU burocracy Well that is not VeraCash s fault and they are just forced to But maybe set this thing up somewhere else If you do so your help link has to work In my case the browser opened a new tab and nothing I never would hand over any money to such a company The reason why I looked for help there is no point to close delete my account Also just a nogo Guys you are not sending toys You want to work in finance business
Junjie
6730 reviews
N/A
5 months ago
VeraCash offers a good alternative to
VeraCash offers a good alternative to traditional banks with straightforward operations and an available credit card However some users have expressed concerns over high fees particularly the daily oxidation charges and have experienced slow customer support Transactions can take time to process and there are difficulties with account access and fund security While some find the service excellent and responsive others have encountered serious issues Overall it provides a mixed experience with room for improvement
Daniel Giraudeau
6730 reviews
N/A
5 months ago
Bonne solution de diversification
Bonne solution de diversification d investissement Versements et retraits faciles Attention aux frais
did
6730 reviews
N/A
5 months ago
S curiser son capital sans passer par
S curiser son capital sans passer par les banques Placement sans avoir de l or physique domicile
benjamin
6730 reviews
N/A
5 months ago
Probably the only way to own gold in a
Probably the only way to own gold in a simple way The Gold can be converted to euro easily using the veracarte or you can ask a transfer to SEPA account Currently they do not accept RIB from wise or other neobanque but the company is in constant evolution and I hope that this functionality will be added soon I have personally difficulties to use the card online and because they have a partnership with another company for the card solving the problem can take time Other than that it feels good to own Gold specially during this time of inflation and I plan to buy more Gold with them when I will finalize the sale of one of my property to keep it safe
Ana s Bourdon
6730 reviews
N/A
5 months ago
Very happy with my experience on this platform
Good communication with their young team excellent costumer service As for now very happy with my experience with the platform I recommend