Verifile Reviews

Awful experience

Horrific user experience Besides the atrocious response time during the background check process the system also tends to sporadically log users out of their application

Worst screening company I ve ever seen

Awful experience They are not worthy of any elaboration

Horrible experience with a lazy cowboys A-V-O-I-D

Worst screening company I ve ever seen As I am spanish I had some spanish checks on my profile screening and one of the authorisations needed notary and apostille but it happens I have the certificate myself an easy online verificable certificate but they would not take any official document from me just wanted the authorisation and took an awful time to let me know this My start date has been pushed back more than 3 weeks now I would excpect a company specialized in this to be able to verify those documents as it has been the case on the past with more profesional companies

Horrible and unprofessional experience avoid at any cost

Horrible experience with a lazy company They were supposed to verify me starting early September 2021 I start with a new company early November 2021 Had no communication from them for any assistance until a few days before I started with the new company Basically they have verified nothing Couldn t verify company 1 asked for my help which I gave Never said they had any issues verifying me with company 2 then I start with my new employer turns out they have done nothing So I verified myself Useless cowboy company AVOID Should be reported as a Fleecing company

Broke data protection rules

Horrible and unprofessional experience to be AVOIDED In short as a non-UK resident a background check had to be performed Due to massive delays in processing my papers I started my new job with 13 days of delay I provided required documents and these were processed with huge delay My impression is that their staff is completely overwhelmed and lacking knowledge failing to provide information nor meaningful guidance I will share honest feedback to their clients which I hope they would consider Such companies should not exist on the market

Horrible wasted the time

Broke data protection rules by disclosing my maiden name to my employer when asking for a reference I haven t been known by my maiden name since 2006 and I have only been employed by my employer for 2 months The previous name was only meant to be for DBS purposes Really disappointed that they gave my employer information that they were previously not party to and had no right to receive This was a clear breach of data protection regulations Thankfully the reference request was picked up by an honest member of staff who knew immediately that what Verifile did was wrong and not to disclose the information to anyone else

Terrible experience

Terrible experience

Very poor slow service

Aways used and never had a problem Waiting for DBS sent June July August and now two in October Losing care staff before they have started