


Verifone | The Payments Architects Who Truly Understand Commerce
Based on authentic user experiences
WENDY
6730 reviews
N/A
9 months ago
Money Vampires Read Verifone UK as well
As a small business owner and a franchisee I had to sign up for online payments with Verifone Found out that they have been sending money to the wrong bank a completely different bank account I did send correct details They refuse to do anything about this To make it worse I ve had to sign a new contract with them for 1680 plus a percentage of all transactions over the next 12 months when they know any money collected will be sent to another business Formal complaint resulted in a series of nasty emails from them confirming that although they acknowledge the money will not go to the correct account they will continue to send money there and charge me for doing so Their are separate pages for Verifone and Verifone UK but pretty sure they re the same company- suppose it helps to dilute the poor reviews I ve followed all complaints procedures and I just don t know what to do now or who to turn to
Alan Roberts
6730 reviews
N/A
9 months ago
Awful company to deal with Don t bother
Companies like Verifone are happy to take all your personal information and then refuse to offer a service without any remit They pretend to operate in the UK but if you actually apply for a card terminal you are in dealing with the German part of the company I have had go to the ICO and the FCA as I want answers The crux of the issue is that companies like this promise the Earth and basically harvest your personal information I have formally asked the reason for refusal and to have all my personal info removed off their systems So far they have refused or hid behind German law that means nothing in the UK as we are no longer in the EU
AC
6730 reviews
N/A
9 months ago
Very unhelpful sounding customer service
Had the same problems on two credit card terminals for more than 6months One was fixed one had to be replaced after so many phone calls Spoke to two of the technical support members regarding this today Both of them did not sound like they couldn t be bothered Hope I don t need to speak to them again
Wiiliam Sutherland
6730 reviews
N/A
9 months ago
Somehow this outfit got my debit card
Somehow this outfit got my debit card details and has charged me for some computer security stuff I never ordered The website that runs the show pretends to offer support but the pages simply do not show up They ve got my money by scam and I will have to get my bank to put a stop to this Watch out
Tetiana Kiriachok
6730 reviews
N/A
9 months ago
I was previously told to wait 180 days
I was previously told to wait 180 days to get my payout but still didn t get anything from these Scammers don t trust them It s allready more than 180 days gone Nobody reacts on my messages in bussiness chat
Shaila Afroja
6730 reviews
N/A
9 months ago
Poor service give wrong information but don t feel guilty talk rudely and any service takes more time Don t have any quick service
Service is so poor Sent wrong form and doesn t feel guilty Always give wrong information Does not need to listen what customers say Talk like rudely Told me this service takes maximum 12 days but we will take this more priority but after nine days when I call back again behave like rudely and told me I can call after 10 days Now it s already 14 days but I didn t not get any confirmation mail from them This is because I have lost so many customers in my shop
Barbara Gellar
6730 reviews
N/A
9 months ago
Products are solid but support has always been poor
We have been a Verifone customer for several years and while the products are secure and industry-leading poor support has always been a constant of this company no matter who owned The current owners Francisco Partners have done nothing to improved the situation Always long hold times always CSRs that don t understand the products The call center is Filipino-staffed and while they are not too difficult to understand when they speak - Verifone seems to not put much effort into training
Patrcia
6730 reviews
N/A
9 months ago
Don t waste your money
Ive used this took before and after photos This is a scam nothing changed This product doesn t work don t buy it wasted money time and hopes on it wow and it dent have English instructions on container When we make products in US we put other languages on containers Wasted money and time seen Zero results
Dr M Pace-Sigge
6730 reviews
N/A
9 months ago
Beware of companies who use Verifone
Local cinema use this pointless payment processor Bought tickets and at the end it said payment cancelled Only after I went through the process again did I receive my tickets Checked my account- money has been taken twice Contacted Verifone who did not even acknowledged my email Waiting in a long Q at my bank now hoping they can get my money returned
Garry M
6730 reviews
N/A
9 months ago
Just unreliable
Just unreliable Never works when u need it My new one is even worse Charge it anf its dead a few hrs later