


Based on authentic user experiences
colleen miller
6730 reviews
N/A
7 months ago
Shoes didn t fit and - so far - they have refused to refund
Shoes didn t fit and they refused so far to allow me to return them SHOCKING To my first request asking how I can return them they replied For hygiene reasons we do not accept returns or exchanges and since then as I replied to claim that I m entitled to a refund under my consumer rights etc they have ignored all my emails They have not heard the last from me Their refund policy I see states Our policy lasts 30 days If 30 days have gone by since your purchase unfortunately we can t offer you a refund or exchange To be eligible for a return your item must be unused and in the same condition that you received it I emailed them to request a return on the day I received the shoes
Janet Hobbs
6730 reviews
N/A
7 months ago
The shoes were too small
The shoes were too small they have refused to accept a return Not impressed They should put this information much more prominently on their sales information and in the checkout area I won t be buying again from them or recommending them Looking at the shoe I m not sure that they are as supportive to feet as they would have me believe in the advertisements
colleen miller
6730 reviews
N/A
7 months ago
Do not buy from this company
Shoes too small despite me ordering two pairs in my normal size I have asked to exchange these for a size bigger but the company has refused for hygiene reasons I can t wear the shoes as they do not fit This response is in complete contradiction of everything advertised on the website which is clearly misleading and fraudulent
Paul Troy
6730 reviews
N/A
7 months ago
A load of old cobblers
I have a similar tale to tell I realised too late that they weren t a uk company and the product is not the orthopaedic shoe that their advertising on Facebook and their website Now that I have received the shoes that are way too small and are not fit for purpose they are refusing to refund me on hygiene grounds as everyone else has found Their website should not be stating a 30 day money back guarantee and luring you into thinking they are a trustworthy company with phrases like if you have any questions do not hesitate to contact us Because they are not operating from the uk it seems they are not bound by uk consumer law Very frustrating that they are allowed too get away with these practices
Beatrice Beddoe
6730 reviews
N/A
7 months ago
Total rip off with no refund
The shoes cost 39 99 and are a complete rip off Cheap shoddy ill fitting with dangerous smooth soles Company wont accept returns and wont refund
Mrs L Williams
6730 reviews
N/A
7 months ago
I wish you could award negative stars
I wish you could award negative stars I m so cross with myself for being taken in by such a scamming company Very clever website looks slick and glossy with good customer feedback which I now assume is made up My two pairs of shoes both in the same small box didn t even come out of the box - one look told me they were no way orthopaedic shoes and had none of the required shaping or arch support Very poor quality could probably buy similar in a supermarket for a quarter of the price Same story as everybody else - can t return for hygiene reasons and then no more communication I m now following up with PayPal since 79-98 is a lot to loose
Timothy Webb
6730 reviews
N/A
7 months ago
Dreadful
Dreadful Shoes ridiculous cheap unwearable No orthopedic support Despite website claims they won t accept returns or refund Now say I could get a refund if I order again and will be entered into a prize draw for a refund this is beyond upsetting it s a lot of money for a pensioner to lose
SAMAR MASOUD
6730 reviews
N/A
7 months ago
DO NOT USE THIS COMPANY - YOU HAVE BEEN WARNED
My wife bought a pair of these shoes as they advertise wide-fit - for her size the wide fit was meant to be be 9 5cm in reality they were 8cm However we thought due to their 30 day money back guarantee their would be no problem returning them - INCORRECT Veriva replied For hygiene reasons we do not accept returns or exchanges SHAM COMPANY DO NOT USE
W R Kingston
6730 reviews
N/A
7 months ago
Appalling Experience
Less than 1 This is a con The advert says 30 day money back guarantee Shoes turned up Far too small despite me ordering half a size bigger as recommended When I emailed seeking a refund was told they don t accept returns for hygiene reasons I challenged this but have been ignored DO NOT BUY FROM THIS COMPANY
Janet Barnard
6730 reviews
N/A
7 months ago
SCAM SCAM SCAM
inlaw bought shoes that were not as described ofcourse they are now finding that the company are fighting tooth and nail to refuse a refund even though the web address is U K based ITS A SCAMSCAMSCAMSCAM