Vesselbrand Reviews

Horrible Company Stay Away

I have multiple products from this company Aesthetically they look nice Quality in products and service is devoid completely Batteries won t hold a charge after a month or two of use The compass battery has been sent to me multiple times with manufacturer defects magnets not installed the spring connector piece stays erect preventing a connection with any 510 cartridge and the customer service is either non-existent or they are condescending and refuse to acknowledge their products faults blaming the customer with pre-planned excuses This company is horrible They make horrible products that arrive not working or break within a few months They have horrible customer service

Stealing money

I tried to buy vape pen 4 times from 4 different cards Money went off but order wasn t completed because of some error It s one week since this situation happen and money didn t back Stay away from scam processors

No customer service at all wiil not

No customer service at all wiil not respond any recommendations on a vape that warrants there product

Expensive junk product

Love the expedition pen I purchased That being said the first pen failed in 3 months Was set a replacement that pen died failed within 2 months The issue with all the pens is that they stop drawing I was sent a replacement for that one I bought a different expedition pen and that pen failed after 5 months A replacement was sent Both replacement pens failed in less than a year but only have 6 month warranty So that is 5 pens that failed in under a year Emailed customer service and was told no replacement as pen was past 6 month for warranty They included a a 20 discount seriously why would ever buy this again I believe they are suppressing bad reviews as my review is not showing up after 5 days since I submitted the review Customer service has stopped responding to emails I find it hard to believe that they have very little negative reviews The majority of complaints in negative reviews indicated that unit had failed I am curious what the actual failure rate of their products is Im sure the 6 month warranty is really based on the high failure rate so they can cut their losses from junk products

Customer Service 0 stars

Received a wrong item and unfortunately the only way to reach customer support is via email They took 3 days to respond just to tell me that the return of the wrong item would need to be confirmed before shipping out the correct item One big problem they sent the wrong label for the return so now I have to wait even longer for them to fix it Absolutely awful customer service They do not care about fixing their own mistakes and good luck getting timely responses from them about their own mistakes

Horrible company they know Canada post

Horrible company they know Canada post is on strike they send my package through them now they won t refund my money until strike is resolved But every other company that cares about there customers use other shipping methods not Vessel they take your money then send your package to canada post that hold it ransom there crooks

Best Pen

Best vape pen on the market Sleek designs smooth intake compatibility with different cartridges makes this product stand out from the rest

Customer Support

I recently ordered a Compass First I have to say it was packaged beautifully You feel you are opening something special because of the weight and detailed packaging After less than 2 weeks though it developed a problem rendering it unusable I am unsure if it was the product the cart or what precisely started the issue I contacted Customer Support and they were outstanding They were prompt with their replies courteous and solved the problem quickly and efficiently I was sent a new Compass Because of my great experience with CS I am a customer and cheerleader for life

Amazing

Amazing customer service prompt replies and product quality is top notch Vessel is the only brand for 510 thread cartridges I trust and depend on