Vetchy Reviews

DO NOT ORDER

DO NOT ORDER I wish I had come on here first and read the same reviews I treated myself to trying two bikinis that cost way more than I would usually spend at 250 only to be charged additional 105 in customs charges that I had no choice to pay because if I refused Vetchy wouldn t refund my payment Shocking unhelpful company who shouldn t be shipping aboard without providing a duty of care to customers

Awful experience

Ordered a bikini and sarong which was not cheap and a special treat On arrival in the UK I was shocked to be charged 78 in customs charges which I could not afford I wrote to Vetchy customer service to say that Parcelforce would be returning the items to Vetchy because the customs charges would not be paid and that I was expecting a refund for returned goods No one has ever responded to me and I am now 187 down with no items to show for it Do not order from this company if you live in the UK

I bought a bikini online through this

I bought a bikini online through this company seen on Facebook it s wasn t as expected so I sent it back to the company which is in America expecting a free returns label I buy a lot of products from the USA so this is normal anyway no free label and got charged just under 20 to ship it back I have contacted the company but no response to this issue I definitely won t use them again very disappointed

Beware International Customers

Beware International Customers I live in Italy and was shocked to be presented with a customs duties charge of 53 in order to accept the delivery of a bikini I had already paid 28 for express delivery non-refundable and wasn t clear on whether I d be entitled to a refund for the item so faced a difficult decision whether to accept or reject the package I paid and then double sting - the bikini is totally different than expected and not a good fit at all I used their fit guide before ordering so was pretty confident it would be fine I m so annoyed and customer service have been the worst - not helpful at all just quoting generic stuff from their website If I want to return it I ll have to pay for the return there is no return label so I ll essentially be paying the price of the bikini again when you consider the delivery charge taxes and return cost Don t make the same mistake I did and go with another brand with more transparent pricing and easy returns

Daniel in customer service is both rude

Daniel in customer service is both rude and unhelpful Waiting for my shipment to arrive and whether or not I like the bikinis I ll never shop here again

DO NOT ORDER FROM VETCHY IF IN UK

DO NOT ORDER FROM VETCHY IF IN UK On the website they say free shipping costs to UK I ve then had a UPS import fee come through for 139 09 This is for the delivery of three swimsuits Thought there must be some mistake so I sent Vetchy an email explaining that I d already paid shipping costs so the items delivered in 5-7 working days This is the email I received back Thank you for reaching out to us We understand that this can be frustrating but unfortunately import duties are beyond our control All international packages may be subject to import duties and taxes and are not included in the price at checkout These fees are charged by your country of import and we have no control over any customs duties fees associated with your order VETCHY is not responsible for these charges Kindly contact the carrier or your local post office to settle this charges in order to release your package as soon as possible Shipping Returns PolicyFor orders that are refused upon deliver we will not offer refunds for the merchandise or shipping We will not be responsible for paying for the return fees when the package is abandoned If you have any further questions please don t hesitate to reach out Best regards DanielVETCHYOnline Customer Care Unless you want to pay 1 3rd of the price again for import fees save yourself and order a swimsuit from a UK brand instead

Received my bikini within 5 days of

Received my bikini within 5 days of ordering it and the sizing is perfect

Perfectly Good Experience

I saw these reviews and was rather scared to order but given that I m located in the US and this company ships from California I had none of the issues noted by others They shipped in a week after ordering during a holiday not super speed but it seems like a smaller company and I was notified of the order progress along the way plus I m so happy with the swim suit It s a great quality and fit in my opinion and I like that it has better coverage on the bottoms than many other companies now No complaints here