Based on authentic user experiences
Serena
6731 reviews
N/A
5 months ago
CHANTRYVETS
CHANTRYVETS - PART OF THE VETPARTNERSDuring my visit I agreed to a total cost of 223 00 plus VAT based on Chantry Vets previous acceptance to claim expenses directly from my insurance company RSPCA However I was later provided with an estimated cost of 340 00 which included food and medication and I was expected to pay the total amount despite not having collected the medicine and food and being informed that Chantry Vets refused to use my insurance company RSPCA I requested an amended invoice but instead Chantry Vets started to send letters requesting to pay the outstanding balance The practice also never issued the invoices and today has appointed ControlAccount to recover an amount which is double what I have agreed to pay I have a printed estimate but nevertheless I am contacting Citizen Advice This is in violation of the Consumer Acts and also a failure in the duty of care one expects from a Veterinary Practice
Lewis Eden
6731 reviews
N/A
5 months ago
Park Vets Cardiff
Park Vets Cardiff Sanatorium Road is part of the VetPartners Group To date I have been waiting 4 months for them to send my pet s medical history to my insurance company for them to be able to process my claim Park Vets have been contacted by both me and Animal Friends to chase this up with no success to date So - I am still waiting after 4 months for my claim to be processed and receive payment all because Park Vets will not send fax or email my pet s history
Tristam Rossin
6731 reviews
N/A
5 months ago
It s morally bankrupt
It s morally bankrupt literally a 5 minute consultation for an anti sickness drug Over 360 At that rate they could earn nearly 4 5k an hour per vet I realise these guys are in it to make a profit but this is robbery not a moral or ethical model It was also anything but an emergency service as we waited 2 hours to get our dog seen Really hacked off it s not the money it s the sick feeling in my stomach that we ve been taken advantage of when in a vulnerable situation
Sherry Cola
6731 reviews
N/A
5 months ago
DISGRACEFUL so called vets
I used Paddons PE140DF As one of my cats had an accident 500 later my cat was MISDIAGNOSED as I contacted a referral vet to get a QUOTE to repair a FRACTURED pelvis Grove vets said FREE to view xrays for a Quote Grove Vets said NO FRACTURE I have now received a Bill from PADDONS asking for 93 24 for sending MY xrays I paid 500 for It was agreed from BOTH sides there was NO CHARGE I would like to know WHAT is this charge for I am DISGUSTED with corporate VETS as MANY animals MUST be SUFFERING due to your OUTRAGEOUS prices for MISDIAGNOSING obviously general things the average pet owner can NOT afford Especially when your turnover is in EXCESS of 36MILLION I sent emails DIRECT to vetpartners and so far been totally IGNORED
Victoria
6731 reviews
N/A
5 months ago
Good leadership and support
Knowledgeable group of individuals with practice s best interests at heart Supportive environments and great learning and development opportunities