Vhi Reviews

Excellent service

Excellent service In particular VHI Swiftcare Swords has provided me with efficient and high quality medical care whenever I have needed them Highly recommended and thank you

Amazing service from telephone advisors

Being a new member to VHI through a company provided benefit we were guided to what VHI can cover and which falls under state healthcare Advise on how best to obtain treatment for each was precise and helpful

This insurance company is so good you

This insurance company is so good you wont believe is an insurance company

Excellent customer service

I am not in the best of health at the moment Between one thing and anothet l got my dates for the renewal policy mixed up and l was very distressed I was speaking to a lovely girl she sorted everything out for me She was so patient with me 5 star serviceThank you

100 recommended

Very kind efficient and professional doctors nurses and receptionists in Swords A true fortune to have them for a weekend emergency 100 recommended Thank you for your help

Swiftcare 360 clinics appalling wait times

I decided to make use of VHI s counselling service and I booked a call with a counsellor First off the sound quality of the phone line was bad secondly I could hear lots of people speaking in the background - it was like a call centre and it s based in the UK I was expecting an Irish based service I told the individual that I wasn t comfortable talking to them because of this I was offered another session with someone who works from home so it will be quiet But when I got off the call I realised that I wasn t offered the individual s name or qualifications I literally could have been taking to anyone Not a pleasant experience

No service at all

We ve had 3 visits in one week told to come back 3 days later for review and each time you wait and wait and wait Wait for all patients 2-4 hours for maybe a 5 minute conultation with doctor 10 hours spent waiting over 3 visits this week with my child

I submitted a claim for a medical

No service at all from my experience it s just another scam I never received any medical expenses refunded I would never corporate with them again App is complete rubbish too

Charged Without Consent - Terrible Customer Service Big Delay-Not Recommended

I submitted a claim for a medical expense via the app for quite a significant amount never received the money and the app didn t tell me the status of my claim I rang up only to be told that I would have needed to submit a claim form via post together with some receipts Never did the app make me aware of it nor did I receive a phone call or email to inform me of this They were just trying to get out of paying me I d say The customer service was ok but the general approach to claiming expenses is so bad and the app is simply useless I had been with Laya before and had a much much better experience Would NOT recommend