Victorinox Reviews

Best Service 5

Best of service to me and my beloved trolly 2 years ago the pull handle broke but straight away they send me a new one 5 But after 8 years the wheels used almost every day are worn out send them an email if I could buy a new pair of bearings since it still works perfect They AGAIN send me a brand new set and my trolly runs as good as new - LOVE YOU GUYS -Cheers Thanks Peter Denmark

Best Multi-Tool Equipment

Finest materials used for their Multi-Tool knives

High quality standards Heritage Innovation

I have Victorinox products and I am very happy with their precision and practicality

Excellent service

Excellent service ordered Friday delivered Wednesday Packing Quality item good tracking information Couldn t fault this Would certainly recommend

i love coking and there is absolutely

i love coking and there is absolutely no cooking pleasure without a good sharp knife in once hand so i chose Victorinox to be my companion in this tasks

Lifetime Guarantee

Additional I received a reassuringly speedy response from Victorinox who have promoted Burton McCall My knife has now been retuned and Victorinox have offered me a free pouch that I m waiting for a reply on My original complaint has been very professionally managed This company offers a lifetime guarantee on it s knives so I emailed them about having mine serviced I received a reply from a company called Burton McCall who apparently deal with their UK servicing I followed their instructions on sending the knife back and had a confirmation from them that they had received it so far so good The problem is that I was given a time of 8-10 weeks with a possible delay due to Covid until I could expect my knife to be returned I have now been waiting six months When I enquire about it I keep being told that Switzerland is delayed and there is only one lady working in returns I get the feeling I am going to have to take further action to have my knife returned or replaced Very poor

Very good customer service and lovely flagship store London

I bought a special edition swiss spirit knife from Vctx and it is very good quality you get what you pay for And most of the knives either don t loose their value or go up in value

Bought 2 expensive kitchen knives that

Bought 2 expensive kitchen knives that are simply stunning Never thought i would get that excited about a knife these look incredible and perform superbly I also need to mention their online customer service simply faultless An absolute A1 company

Highly recommend exceptional service

Ordered a 65 item on Wednesday 22nd December from www dot victorinox dot com and exceptionally happy with the service Emailed a tracking number very quickly and the item was dispatched very quickly The delivery cam the next day I have no idea how this happened as the dispatch details state Germany and I was shipping to Northern Ireland The product was very well packaged and a pre-printed sticky return label not that I need it Very efficient and fast service I am very happy with the service I received Even happier when you factor in the inevitable delays caused by covid brexit and the Christmas delivery season Highly recommend based on my experience