Viggo Reviews

Expensive Taxi service in Copenhagen

The usual ride from CPH airport to our house cost 380 DKK with any taxi and even in peak hours not more than 410DKK Viggo charged us 506DKK for the same ride

Worst service

Worst service Overpriced Unreliable Cancelled our trip at last minute leaving us stranded Avoid at all costs to respond to viggos comment my partner did contact them via app to no avail we were lucky that a kind randam person gave us a ride as we were stuck in vejby with no options

dont get a taxa from Viggo

They took our money before the taxa would come and the taxa never came So we we where left with no money and no taxa we talked with the driver Javel and he didnt help at all he just said he wouldnt come and we maybe would get our money back Be cearfull if you get a taxa from Viggo

If I could give less than 1 star

If I could give less than 1 star I would The taxi smelled the taxi driver was driving me in the wrong direction even after I told him it s the wrong way Then when he finally changed course he would not stop at the place where I asked to be dropped off To make the matter worse I was charged 40dkk more than what I usually pay for the route I take this route sometimes twice a day and he added to it 15 dkk airport fee - something I never ever get Very very rude service very bad driving bad orientation - I makes you wonder how these people get hired to be drivers if they can t even type in the address into Google maps and follow it Avoid

Very bad customer service

I had the bad fortune to forget an item on a Viggo and the support I received was horrible I immediately contacted the driver who gave me an appointment so I rushed to the meeting point After 40mins of waiting out in the cold with the driver repeating I ll be there in 10 he never showed up I contacted the chat support they replied the day after They told me not to worry and that they will coordinate the delivery Which they did without though informing me that I d have to pay 700dkk 100 to get my item back So once I met the driver he denied to give me my lost item unless I paid the exuberant fee the average ride in Copenhagen center is 150dkk Customer service tried to put the blame on me saying they informed me I d have to pay for the ride Of course though they never mentioned the ride would be 5times the average price Why didn t the driver deliver during his shift the night before as I requested at a logical fee Why didn t Viggo inform me that the driver wasn t working the day after thus the fee would be different Why didn t the driver take care of delivering since he wasn t working the day after Why after all the miscommunication due to their incapability to efficiently manage the matter didn t they at least admit their error but tried to blame the customer Why did they deny to give me my item I now left Copenhagen as I was here for just 2days But honestly I will never ever again use Viggo because they don t respect their customers They made me wait and lose time without ever resolving the issue even though they promised they would

Horrible experience

I had a very bad experience with a Viggo taxi deiver in Copenhagen He scammed me by pretending that he didn t know how to drive to the Little Mermaid and refused to use the meter He then charged me 198 danish kroner for a short drive He gave taxi drivers in Copenhagen a very bad name

No customer focus

No customer focus The vehicles run out of charge in the middle of the trip and no one takes responsibility There is a clear lack of customer care The cars run out of charge halfway through the trip leaving customers stranded and yet no one seems to take responsibility for this inconvenience It s frustrating to deal with such issues especially when you re relying on the service to get you where you need to go I m disappointed

Women beware

Women beware Don t use Viggo Order a taxi At the beginning of the journey my girlfriend was forced to give a 5-star rating And after 60 of the journey the driver got tired of being stuck in traffic and asked her to leave the car It was a strange conversation and she felt uncomfortable and scared She went to customer care and made a complaint All she received was a 7 euro voucher No information about what will happen to the driver Oh boy It s not about money it s about the fact that you employ horrible and dangerous people