Villadirect Reviews

Close to home family vcation

We stayed with Villadirect in the Paradise Palms Resort as a close to home vacation before the kids had to go back to school close to Disney and orlando shopping The townhome was clean and spacious and the staff at villadirect was helpful and prompt It rained alot but when we called villadirect for advice so the kids didnt go crazy we were able to make the most of the rainy days too We would recommend anyone to use villadirect for their vacation Thanks again

My visiting family LOVED their stay

We booked a home with VillaDirect for our family to use while visiting us in Florida We live only 10 minutes from ChampionsGate and found a very impressive home with 9 bedrooms to accommodate the extended family inside the community We had a mini reunion and all enjoyed the home immensely My cousins raved about the modern furnishings and how well maintained it was The kids loved the lazy river and water play area at the clubhouse Having us as a guide they didnt need to much help from VillaDirect but was happy with the check in and check out process and mentioned how friendly everyone was there No problems with the home and all the family has expressed how they will only stay with villaDirect from now on This visit meant a lot to my husband and I as we havent seen some of these people in years and we are very grateful that VillaDirect made it a trip of a lifetime Our sincerest thanks

Customer service was excellent and the

Customer service was excellent and the home was nice for the price We had everything we needed from the home and the area was nice and quiet Me and my family really enjoyed ourselves

Pleasant Holiday Experience

Very good communication from the outset of the booking all the way to arrival The house was clean and well presented On arrival the phone did not work but as soon as we advised Villa direct of our problem it was resolved in 24 hrs All in all very professional and responsive company Thank you

Outrageous charges

First they charge 75 for each booking whether they did or owner s for damage waiver It is not saved in a escow or fund for repair It goes into their pocket It really raises the cost of each booking and explains why they provide little booking for the owners Second they charge 4 for owner booking They do nothing but collect 4 in addition to flat charge of 35 for each owner booking Third if you bring your own booking when switching to them they charge the above charges to the bookings you already have Fourth weblock setup fee is expensive and each year you have to pay for it Overall owners work hard to get booking VillaDirect does very little for you except extract tons of cash from you It is the worst property management company by FAR Watch out

Villa Direct Kissimmee Appalling Service

Memories of family holiday Xmas 2009 ruined by appalling service from Villa Direct Booked three villas on Emerald Island Resort for ten days at huge expense over twelve thousand dollars but got no pool heat in two of the villas Was Villa direct sympathetic that we could not use the pool Hell no We had to resort to swimming in club house We will certainly be spreading the news and taking our custom elsewhere in future

We added an extra night for arrival

We added an extra night for arrival this was paid and confirmed but we could not get into the house as Villa Direct forgot to make the changes to our reservation Our 4 arriving guests had to find hotels rooms at 2 00 in the morning after flying from the west coast and having to work at 7 00 am This caused a huge problem for us As well small details such forgetting to change the clocks in the house reflecting daylight savings time - cause serious delays in our scheduling The hair dryer in master bedroom not working the shower curtain was put up with adhesive tape - which of course crashed down when a towel was hung on it

Im sure it depends on the owner of

Im sure it depends on the owner of house and our first experience was great This one has been HORRIBLE Never I mean never rent Minnies Townhouse Never been updated since 1980 Walls and cielings cracked and 6 year old must have repaired Walls are filthy drapes are filthy Tile follr in entry cracked all up It has nothing here but dishes no sslt or pepper zero coffee filters to get you going nothing Ancient appliances And if you have family or friends staying with you you will have them park three or four blocks away then walk One parking spot only You DEFINITELY need mapquest to find it Residents all around and take ALL parking spots Horrible place

Screw up

The resort home that I paid for was not the home that I ended up staying in it wasn t clean had bugs and flies you couldn t even get in your vehicle for the flies coming in are the front door of the house All the appliances were old I had to go out and buy a set of pots to cook in for the week And when I spoke with the lady about my booking she said she emailed me about the change in the homes and I told her I never received that emailed she didn t apologize just said call the office in the morning I will not ever booked through them ever again When spending your money you want to be comfortable and I was not so its a no for me never again