Villagecandleaddicts Reviews

Only sent half my order

Only sent half my order Don t respond to emails Terrible customer service

Avoid Extremely poor customer service

I really like Bath Body Work products so was really pleased to see a UK stockist and delivery in the UK First order - perfect which made me very excited for the second order which included a gift The gift candle arrived with no wicks on view as if they d been snipped I gave this company an email and they responded saying the cold can do it I gave this gift and my friend tried to light it as she loved the smell However upon lighting it the melted wax pooled around the flame and extinguished it I emailed to return it as clearly wasn t able to use it but because I had lit the candle I d gone against their terms and conditions How can you know if something is faulty until you ve tried it In this case it s to light the candle They ve been extremely unhelpful in trying to provide a positive customer experience or service and for that - it s 1 star and never to use them again and I suggest you don t either Shocking display of behaviour from a supposed small business who should be trying to retain its customer Cheers Heather and Jennie

Awful and non existent customer

Awful and non existent customer service Parcel was never delivered to my address I advised them from day one but I was advised they were not receiving my emails I sent 5 in total to then get advised on fb messenger it s not a PTG fault even though they were the courier I contacted PTG to find out she had already put a claim in Yet won t refund my 131 Now had to do a chargeback with the bank to be reimbursed Oh and I m now blocked on messenger Great way to run a business

Non existent customer service

I placed an order and changed my mind and cancelled sent an email less than 10 minutes later It was completely ignored and the order was shipped I sent another email pointing this out but received no acknowledgement so I can see there is no point returning the goods as I would have to pay and it s unlikely I would get a refund

Awful company and won t be ordering

Awful company and won t be ordering again They sent me the wrong candle and exactly the same one as I ordered last time They won t resolve this and just ignore emails When items are delivered they are late and always open and damaged I m not made of money but they won t resolve issue and just ignore my numerous of emails sent I ll be sure to be letting everyone know on Instagram Facebook etc about this terrible company Complete scammers

Disgusting service

My candle was never delivered to my address just dropped somewhere on the farm by their courier My address is so clear Orchard Cottage yet I never received it No sorry we will replace it the worst customer service ever Please do not buy from this company avoid at all costs Absolutely disgusting

Incorrect item received and ignores

Incorrect item received and ignores emails to resolve it

Incorrect Item 3 times

3 times I have received the incorrect items the past two times I kept the items and then re ordered the items I originally wanted costing me more money The 3rd time this happened I have been trying to contact for almost two weeks with no response after I have reached out and sent photos of the incorrect item leaving me now out of pocket with an item that won t be used

Great service

Each time I ve ordered the items have arrived well packaged and quickly It s great value and has a huge range of Bath and Body works