Villeroy-boch Reviews

1200 in 18months for exploding toilet seats

Having developed disabilities it became necessary to build a wetroom I wanted the best and the Villeroy Boch wall suspended toilet attracted my attention 4 years on I still love the style and quality of china within its first year the toilet seat cracked we carried on using it until finally one day it completely broke with a loud bang causing sever lacerations to my buttock Our local hardware stockists ordered a replacement at the cost of 350 Within the year the new toilet seat did the same its not completely gone but stressmarks are evident precursor to the seat exploding but given that it will be another 350 for replacement seat we have to continue to keep using to remove V-B toilet in itself perfect will be a very costly undertaking in excess of 3 000 This is not a design issue but manufacturing one - cheap nasty materials Received reply from V B not positive referred to Supplier who happen has gone bancrupt I offered the seat to OEM for investigation This product is dangerous

I ordered some wine glasses on the 31st

I ordered some wine glasses on the 31st Dec and charged 297 60 for them but I haven t received any acknowledgement or any glasses I sent a email to customer services in America as its the only one I could find and they I kindly responded telling me to contact a number in Holland I have phone Holland twice who have been very considerate and sent email messages to them with my details and I still haven t heard This is disgraceful and you do not deserve customers who you treat in this way I will of course continueto pursue until i get them I know we have a pandemic but other companies are delivering and acknowledging Your customer service is England is none existent Mrs Helena Livermore

Appalling

UDPATE - getting worse I still have four boxes of broken china they have 500 of my money and I cannot get any response from them at all DO NOT ORDER FROM THESE PEOPLE The customer service number printed on their actual trust pilot page has been disconnected Appalling Ordered 500 worth of crockery and glasses almost all arrived broken The customer service number on the website doesn t and every email address I can find just sends me a no reply bounce back Disgraceful service - avoid at all costs

No response from customer service

I bought bathroom fittings for my 4 bathrooms and one of them developed a fault I contacted V B by email and by phone No one responded to my emails and no one picked up the phone I left messages and no one called back They are supposed to be a premium brand but unfortunately they dont behave like one

V B tech support - hopeless

Phoned their tech support - no-one called back Needed support because of their useless dealer MyToiletSpares Won t use either again Woeful Absolutely woeful Companies charging top money should be able to respond to their customers never again

No response from customer services

No response from customer services They cancelled an order and only refunded the VAT Having chased twice about full refund they haven t bothered to respond Hopefully the card dispute team can recoup my money

Avoid this SCAM company

Avoid this SCAM company I placed my order on the 28th of May and it has not been delivered yet I have been calling and emailing customer service every week but no one has contacted me back I m disappointed in Villeroy Both s name I want my money back

Extremely poor customer service

I have previously bought V B set of plates via Amazon been extremely happy with the product quality so decided to complete my collection with bowls I went through V B website directly this time and this has been the biggest mistake - purchased 7 bowls on 14th August and now it s nearly the end of September I haven t got my money nor the bowls Communication with V B customer service has been extremely frustrating tried all channels - website email social media and no resolution To be objective - I m not faulting a quality of the product that s definitely excellent however their customer service is damaging their brand too much I will never buy anything via V B directly ever again