Based on authentic user experiences
Dee
6731 reviews
N/A
10 months ago
Poor Poor Poor
I ordered a pair of sandals and since then have heard nothing from them I have emailed but as yet no response How are they allowed to trade
Darren Jones
6731 reviews
N/A
10 months ago
DO NOT BUY SCAMMERS
Quality of footwear is shockingly bad Do not buy from the company They won t reply to emails I wouldn t even give the shoes to a charity they are that bad and for what they charge is disgusting They re scammers through and through
Em
6731 reviews
N/A
10 months ago
SCAMMERS DO BUSINESS WITH THEM AT YOUR OWN RISK
I bought 4 pairs of orthopedic shoes from Vily Vital and none of them fit I have emailed them for a link to return the shoes and for weeks now it s radio silence I am going to have to contact trading standards among others to get a refund The package came from China which is a difficulty but fortunately for me one of the bags had a UK address so I am going to report this to the powers that be Please DO NOT do business with Vily Vital - they are scammers and their footwear are rubbish I believe they are giving themselves positive reviews I find it despicable that they use the pain of individuals to enrich themselves They are scammers
Sue Nixon
6731 reviews
N/A
10 months ago
Steer clear
Bought 2 pairs of trainers in different sizes to compare I now need to return 1 pair but despite emails requesting a returns label I have heard nothing I wish I d seen the previous reviews before buying Steer clear
Flora Edmund
6731 reviews
N/A
10 months ago
Poor customer service
The sandals I purchased were as described but not sure about the orthopaedic aspect of it I need to return it is it too small I have sent two emails requesting the process for a refund and the return of the sandals with no response You do not receive any documents with the delivery so have no idea where this company is based or how to make a complaint I shall have to contact my bank to see whether they will refund my payment
Mrs Hope
6731 reviews
N/A
10 months ago
Scammers
I purchased a pair of orthopedic shoes that arrived in a flimsy black bag with no box or any protective packaging Unsurprisingly the shoes were damaged upon arrival I reached out to customer service for a return label but received no response until I mentioned involving my American Express insurance After that they finally sent a return label but never issued the promised refund I had to rely on my credit card insurance to recover my money Terrible experience Avoid this company if you value your time and money