Vimexx Reviews

vimexx has bad customer support

vimexx has bad customer support sometimes they take 8 days replying to a ticket They also have hidden addinational costs they charge They claim moving from a hsoting provider cost a certain amount but when they you actually begin the moving they charge 5x times more Vimexx is very untrust worthy

Most horrible support I know

Every time I contact the service it is with an annoying feeling They only read the first 2 lines of your message and think they have understood what it is about Usually at least a 2nd message is needed to reiterate that their assumptions are wrong Then they don t bother to read the first message anymore I already have 2 tickets running with them which are already more than 10 messages long simply because they don t take the effort or time to answer correctly However they are not difficult problems They often count on you having to do things yourself which should actually be done by them If you want PHP logging you apparently have to write a logging framework yourself This instead of just correctly supporting error log as it used to work when the website was still running at 1eurohosting nl It has all gone downhill for us since 1eurohosting nl was taken over by Vimexx Very dissatisfied with their way of working and their products

Trash

Trash They didn t fix my issue at all the domain armyhost nl is put in quarantine even though it was payed on time And after this problem happened they are not cooperating to either resolve this issue or compensate use for all the problems this is bringing

ABSOLUTELY HORRIBLE SERVICE

ABSOLUTELY HORRIBLE SERVICEAs you can see the last good reviews date from 2018 i guess the company was sold after thatDo not count on finding any phone support online only BUT If you can not log in you cannot make a ticket haha what a great way not to have to deal with problems Every time a different person to which EVERY time you have to explain the whole story again indeed you have to go to great lenght to make things so complicated that seems to be the only thing they are good at Not being clear Endless reminders to pay EVERY single day like for 6 weeks in advanceIf you are exhausted try calling 31610921065But best of all just don t get involved with these scammers you ll do yourself a great service

I m disappointed in the disinterest of my problem

Three weeks ago I ve had a problem with my 2FA login and I tried to fix it via mail support After two weeks I got an answer what they need and how we can fix this I answered at the same day Since there I ve never heard of them I m now close to four weeks since I can t manage my servers and my ranking drops because of that also my rising business get destroyed by this behavior I also wrote the complaint mail in this comments but nothing happend Nobody really cares I m so frustrated and dissapointed about this disinterest in my problem which normally should fixed fast Before this experience I ve gave maybe 4 stars because of the price and other solved problems But this right now is outstanding

Vimexx gives bad support

Vimexx gives bad support After a lot of mail konversations they at last give my domain back And my mail for 1 month back Never use Vimexx again

I have a premium package hahahahahaha

I have a premium package have an issue wit a domain and the best they can do after 2 days waiting is we ll give your ticket a bump No phone No chat no nothing no senior personlooked up Mark van Teunenbroek who is on the board but no contact there either reason catch-up after the holidays which were over a week ago Suspect they are seriously understaffed or that the key tech person s have left AVOID

Very poor Customer support

Very poor Customer support I ask them few questions over online chat when I didn t hear from then in last 3 days then they just endup the chat Support person was Stefan I don t understand their rude behavior I am using their services since 2016 and it was very good before but now they are just full of M ns there and they never read full message and reply properly See how they reply on live chat I better recommend don t waste your time on live chat ----------------------My question so gently else you guys like stefan will end the chat haha really unbelievable in next how many days I will get the reply Support - I cannot make any promises in chat about that i m sorry-------------------- In short I don t recommend Vimexx and will start moving my all services to another provider

Verry bad customer service

Vimexx used to have superb customer service Now customer service is close to not existing I have a reseller hosting maximaal which guarantees that a ticket will be answered within 4 hours Even after two days you receive NO reaction at all If they answer via Chat the answer you get is of no help at all The only thing they do is open a new ticket which gets no response at all With Vimexx you have to sort everything out yourself