Vincecamuto Reviews

Poor Service

I purchased boots for 255 00 I realized after I received the confirmation via email the address was incorrect I also noticed they charged me for something call Route I called about both and was told that they do not have a way to update the address and that route would be for protection if the item was lost or I did not receive it I tried calling the Fedex who was the carrier and was told they could not update the address because I was not the shipper I received the notification that the boots were delivered to the wrong address and no one lived there I went to the address and the boots were not there I tried to file a claim with Route who provides the insurance protection and was told because the wrong address was on the package they could not cover the boots or replace them I am out of 255 00 who has money to throw away I will never order from Vince Camuto again When I realized the address on my credit card picked up the old address I tried to fix the issues What company in 2024 does not have a way to update an address Poor service

Poor return policy Random fees

I used to like the brand and have bought many pairs of shoes and boots from them in the past via Nordstrom Cute style etc I purchased from the website for the first time and it was the complete opposite The shoes eventually came but didn t fit so I had to return the When I returned the unworn product they charged me a 12 fee to get my money back I won t be buying their shoes in the future

Vince Camuto scam website BUYERS BEWARE

I have been buying Vince Camuto shoes for years so when I tried using the website I expected a high end experience on par with quality of their shoes Omg placed the order then tried to cancel it no cancel available They don t allow you to cancel on the site they charge you before mailing out the product and because it was Christmas Day there was no customer service Called them the next day and they said once order is placed there is no option to cancel so basically the customer service is there to tell you NO This is so ghetto when you look at the cost and quality of the shoes How many hundreds even thousand of dollars customers spend only to be abused by the seller Vince Camuto maybe these complaints about your service don t matter but remember it s the customer that generates your wealth

Change your Site and BS protection fee

I have been shopping VC for years and I must say the site is not user-friendly for starters In addition they charge you a mail protection fee on top of the shipping They lost a package of mine and never replaced the item So much for the protection fee

Do Not Purchase From Them Directly

I returned a pair of boots to Vince Camuto and they are refusing to refund my money I have no boots and no money First they claimed to have not received them but tracking showed that it was delivered 2 28 Now 3 weeks later they say the item has arrived and they want me to wait another 5-7 days to receive my refund even though it was promised to be processed yesterday If you want any other their products I would suggest purchasing at another retailer who actually cares about customer satisfaction

Vince Camuto charges a fee for returns

Vince Camuto charges a fee for returns They send the shoes in a box wrapped in plastic so there is no box supplied for the return There are plenty of stores to buy from that make returns free and easy I will never buy from Vince Camuto again If you want ease in online shopping shop at Bloomingdales Nordstrom Sam Edelman Zappos Amazon etc

I like Vince Camuto

I came on this site to review another company but saw that Vince Camuto VC was getting no love I have several shoes and outfits I have ordered directly from their website and Macy s VC has excellent phone and online customer service They are a legit business and their quality is very high

Effective Customer Service

Unfortunately my boots were defective but my customer service experience was good and they were able to remediate the situation in a timely manner