Vinesgatwickmini Reviews

NO MORALS

Tried to buy car for my wife who is NHS nurse during lockdown was waiting for a call back ref delivery cost never called me back within the hour so I called back to be told the car was now sold I was spoken to like a complete fool Did not care less about us one bit now the car was sold I had emailed the previous day also was told the price of delivery should not matter and I should of just put a deposit on the car although I was not offered to do this by Luke AVOID THESE GUYS HAVE NO MORALS

Shocking Vines Redhill

Shocking sales team I ve been a MINI customer for the past 20 years and never had such a bad experience I was purchasing a 2019 Clubman via distance selling The branch was Vines of Redhill I arranged a transport to collect the vehicle a week after I had paid for it the transport guy rang me on the morning he went to pick it up to say the car had bad body work repairs and scratches on it It was not up to MINI standard I had to reject the car the branch manager sent me a video after that pointing out things they would fix Surely any issues should have been dealt with before the collection And that I would be given a touch up pen to fix any chips myself It was a 2 year old car I do not expect to touch it up myself They then accused the transport company driver of basically lying saying there s nothing wrong with the car I m out of pocket and still dealing with sorting my own vehicle tax refund again which they said they would sort out I ve complained to MINI directly Glad to say I ve now purchased a lovely used MINI no touch up pen required from another MINI dealership Lesson learnt avoid Vines

We ventured but never again

We ventured for the first time into the world of private leasing for my wife s new car After much deliberation and poor experiences with BMW Leeds we ordered a Mini through Best Car Leasing They were a delight to deal with We selected a Cooper Sport with a sunroof and darkened rear glass as cost options but picked the no cost upholstery option of Dinamica leather too Best Car placed an order it transpires with Vines Mini Gatwick We only discovered that fact when the car rolled of its transporter on to our drive and we read the number plate Then we looked inside and discovered the wrong upholstery Somewhat disappointing The delivery driver raised an anonymous member of Vines staff who proceeded to tell us that we couldn t have Dinamica leather upholstery as it was part of the John Cooper Works package That s not what it said on Mini s website Rejecting the car would have meant another long wait to add to the six months we d waited already so my wife decided to go with the car I decided an apology from Vines might do the trick and set about suggesting this I informed the leasing broker of the error and they assured me that the correct order had been placed with Vines and provided a copy of the order sent to Vines Still nothing from Vines So I emailed Mini Customer service and told them the saga Suzanna replied and sympathised and told me she had spoken to Vine s new car sales manager who would be in contact within two working days Five days later I emailed Suzanna back to inform her of Vines continued silence Deema replied saying that she had spoken to Vines new car sales manager who would be in contact with me within two working days A pattern was starting to emerge here Sometime later a Vines business sales adviser did contact us and apologised for the confusion caused by the delivery of a new car with the wrong interior and the situation we found ourselves in No ownership of mistake mentioned nor taken Given my experience thus far I would advise being thorough and careful in your pre purchase research We became involved with Vines through a broker Sadly for obvious reasons we would use neither Vines nor the broker again But so far the biggest disappointers have to be Mini UK Customer Service The level of assistance received thus far has been a complete joke Sad really because the car is a hoot

Appalling customer service

First impression was positive then went down hill fast Wife made an offer on a mini - next day salesman rings me and asks what I want to do I make the same offer - he says he will speak to the manager and come back to me 10 minutes later - I m still waiting 2 weeks later a right shower think their customer service needs considerable improvement

Very poor service

Sales team especially Keiron Walter was excellent but otherwise very poor service I bought a 2016 Ford Mustang from Vines For the test run the battery was dead and there was no fuel in the car not a good start When it was delivered with a new battery there was a warning message for an overdue oil change one of the windows would not raise there was a slow puncture in one tire and it was only just above the legal limit on tread depth They did repair the window eventually and changed the oil but would not replace the tire which I had to do at my own expense All these faults should have shown up on their pre-sale inspection and MOT All most unsatisfactory

Top class service

I bought my Mini from here nearly 10 years ago and it s been fantastic Reliable and altogether pretty good What has been more fantastic however is the fact that every time I have thought about changing it I still have it they have been really friendly and helpful and then totally understanding when it hasn t quite worked out for me The guy who sold it to me is still there still passionate What else do you need

Great experience

I was looking for a pre-owned Mini Electric with specific colour and wheels Jamie managed to find exactly what I was looking for in less than a day He ordered it for me and all went smooth When I went to pick up the car BMW had placed the wheels with the wrong ones and Jamie managed to get it shorted for me As I live in Kent they came and picked up the car for me and send it back with the correct wheels without me having to travel to Crawley They re helpful They listen They re accommodating I happily recommend this dealership

Fuss free warranty work

Booked a mini in for some warranty work for a leak at the Redhill branch They couldn t have been more helpful Problem diagnosed quickly communication good they needed to keep the car overnight so they could replace the carpets All done with minimal fuss Friendly service agent when I picked he car up One small issue is the lack of signs from min telling customers that the servicing is all dealt with at the neighboring bmw building

Great customer service

I recently had cause to take my mini to Vines of Gatwick I was very impressed with Mr Joe Knight of their service department He was knowledgeable friendly efficient and professional