Vinesofguildfordbmw Reviews

DO NOT BUY A CAR FROM THIS DEALER

DO NOT BUY A CAR FROM THIS DEALER I bought a BMW-approved used car from this dealer and it came with scratches that the dealer is refusing to fix I had similar issue with Hindhead before but they fixed their mistake without any issues It is partly my fault that I didn t realize at the delivery but this happens if you deliver a car under pouring rain outside Definitely not buying again from you and will make sure that people are aware

Car was serviced months ago

Car was serviced months ago Multiple issues which I have chased and chased and chased No traction what do ever Lots of promise zero resolution Definitely that s definitely will never be trusting them with my standard business again

Stay Away from Vines of Guildford BMW

I want to share my frustrating experience with Vines of Guildford BMW dealership Purchasing a car from them turned out to be an incredibly difficult and time-consuming task The entire process dragged on for three long weeks during which my wife and I had to continuously reach out to them for updates and follow-ups Regrettably their responsiveness was severely lacking as we received little to no response to our inquiries Even after bringing our concerns to the attention of the sales manager the situation remained unresolved The lack of action and failure to address our issues was incredibly disappointing It s disheartening to witness such a lack of customer care and support from a reputable dealership Had my wife not taken a liking to the car I would have canceled the deal without hesitation Despite our eventual purchase I am still not convinced that the car had undergone a thorough inspection or that all the promised services were carried out as they should have been The level of difficulty we encountered throughout the entire process was completely unexpected Buying a car should be an exciting experience but Vines of Guildford BMW dealership turned it into a frustrating and time-wasting endeavor Their lack of communication unresponsiveness and failure to resolve our concerns have left a lasting negative impression In the future I hope Vines of Guildford BMW dealership takes customer satisfaction and service more seriously Customers deserve a smooth and enjoyable car-buying experience which unfortunately was not the case for us

BMW 4 Series parking sensor reset

I took my BMW 4 Series to them to have a parking sensor reset 306 later I thought they d done it 8 months later yesterday it needed to be re-set again Guess what Their warranty lasts either 3 months or 3000 miles I had to pay BMW Hindhead another tranche of cash to do it correctly They told me Vines had bodged it And all Vines could say was Foxtrit Oscar Thanks guys

Very poor and will not return

Very poor and will not return Booked service online good website and clearly priced After booking I realised I had not booked the vehicle inspection service so phoned to add Spoke to the Aftersales Manager not a problem the major service you have booked includes that service Dropped car off and confirmed the booked services to be carried out No call during the day to advise any additional requirement cost was required Went to collect the car and presented with an invoice 200 more than expected After questioning this with the Service Advisor she stormed off to listen to the call from the previous day returned and apologised for the confusion and said this extra service needed to be paid for I expressed this was very poor and they had a training issue After waiting for the revised invoice to be produced I witnessed members of staff interfering with colleague s IT equipment and laughing about it very un-professional and denying damaging another customer s car I finally paid the more-than-expected invoice and was very pleased to leave I had only been stung for an extra 60 I left wondering what would of happened if the car had needed 4 new tyres I expect they would have just replaced them and presented me with a 4 figure invoice Please beware and avoid - alternative dealerships are available

Avoid if you can

Avoid if you can We put our mini in for a broken oil pipe on the Turbo After a Bmw diagnosis 150 Which we didnt want we were told the Aircon not working a new gearbox was needed 3000 Some vacuum pipes brittle 290 need replacing These unprofesional shysters took us for 870 to get the car back Gearbox Aircon working just fine

PLEASE AVOID THIS BMW OUTFIT

PLEASE AVOID THIS BMW OUTFIT DUBIOUS ABOUT THE CHARGES RAISED AND MYSELF AND DISABLED WIFE WERE TREATED UNFAIRLY AND CHARGED 50 FOR A CHIP WHEEL ON A LOAN CAR KIND OF LIKE A DODGY BACKSTREET HOLIDAY LOAN CAR OUTLET IN SPAIN AT GUILDFORD BMW I HAVE ASKED CHRIS BROWNRIDGE THE CEO TO LOOK INTO MY EXPIERIENCE AND I HAVE ASKED FOR A FORMAL COMPLAINT TO BE ISSUED BUT THEY DONT SEEM TO KNOW WHAT THAT IS JUST READ THESE REVIEWS BEFORE YOU GO I WISH I READ THEM AND I WOULD RUN A MILE IF THEY DONT ACT IN A CORRECT MANNER I WILL TAKE ACTION IN THE SMALL CLAIMS I CANNOT BELIEVE WE ARE TALKING ABOUT BMW HERE READ THESE REVIEWS CAREFULLY THEN RUN LIKE HELL

Stay well Away from this company

Stay well Away from this company as much as you can it s a family run business for Bmw it s now BMW PLC Went to buy a BMW yc71aku the worst experience of my life buying a car the saleswoman is worst person I have ever met in the sales field Made me drive 4 hours 30 min to be told I can t have 5 days insurance and they will not tell you if the car is full of scratches and the seats are ripped They expect you to buy the car without Test driving it the worst attitude and depressing person in the sales field This review I m leaving is polite compared to what I ve experienced Do not buy a car from here Take my advice I can t imagine what the after sales would have been like You think it s BMW the service will be good The service is ridiculous These reviews do not lie I m surprised Bmw have even given these jokers they name to use

Poor Customer Service

Very disappointed with the customer service received from Vines Initially contacted them on Thursday last week to discuss a bike that they had for sale I live in the North West and so we had the conversation via several emails I was sent a video and images of the bike by Jamie Lowther and we went through prices and part ex prices for mine We then discussed delivery I sent the final email asking about service history at 1pm on Friday Approx 3 30pm Jamie replied with the service history and said unfortunately someone has put a 99 holding deposit on the bike so it was no longer for sale At no point during the email exchange did he give me this option To have all but tied up the deal and then to say you ll have to wait to see if someone else wants it first or words to that effect I felt was really poor service They said they would let me know the next day They then contacted me on Saturday to say there was an issue with the bikes battery and so they were going to keep the bike on hold for the other customer until Monday I emailed Vines at close of business yesterday and still haven t had a reply How disappointing