Vinewhisperer Reviews

Ordered a bottle of Moet Chandon 2013

Ordered a bottle of Moet Chandon 2013 champagne for the future for my grandson who was born in 2013 but when received item it was 2012 on the bottle Contacted customer service and was informed by Jason that the product description was correct according to product coding and that the photo was for illustration purposes only Why advertise something if that is not what you are going to provide to your customers Fortunately had paid via PayPal who dealt with matter for me and on returning the item I received a full refund including postage Cost me over 8 to send bottle back but do not think I would have received a refund without PayPal being involved as Jason seemed most upset that I had escalated this with Paypal according to his email I certainly do not think I would deal with or trust this company in future

Received half of what I ordered Avoid

Bought two bottles of rum only received one I have contacted them through their website they have not responded It s been over a month now There are no phone numbers to call and their Facebook Twitter and Instagram links on their website are all dead ends that lead nowhere

I will never use this firm again

I will never use this firm again My order has not arrived after 2 5 weeks and I have had no help from The Vine Whisperer s customer service This firm used DHL which delivered my package to the wrong address and both firms have fobbed me off to each other when I have raised this issue I cannot recommend The Vine Whisperer

Do not use this company

I would say do not use this compant at all I doubt their legitimacy I ordered a bottle of Whisky that with delivery cost over 100 The company delivered the incorrect bottle and have not returned my messages to sort out the issue I am happy to change or remove this review if they respond and sort out the issue In the mean time I honestly siuggest you do not use this company

This business is quite frankly the worst

This business is quite frankly the one of the worst out there AVOID I placed an order 2 weeks ago which never arrived evidenced by tracking I reached out for support Jason with my delivery which was appalling Subsequently I requested a refund and did this on quite a few occasions and via different channels to which I am now being been completely ignored As a result I have had to raised a payment dispute with my bank and flag this situation to Trading Standards These guys are atrocious at what they do and should not be allowed to trade

Not reliable

Placed and submitted card payment details for an order and no progress or update now over a week Have sent a website request through the contact form no contact I doubt the legitimacy of this site

Avoid this company there are plenty of

Avoid this company there are plenty of other good suppliers out there This company has no address or phone no after ordering the order will go to Simply Wines under The Ministry of Drinks You get no confirmation of order you can contact them by email but will not get a reply if your lucky you may receive your order some weeks later But dont count on it

Shambolic non existent customer service

This company is affiliated to Simplywinesdirect and Ministry of drinks I ve previously not had issues but I ordered a case of wine including delivery 304 15 Same evening I got an email and I quote We are sorry to advise but we have made a mistake with inventory the Head High Chardonnay is currently OOS awaiting arrival from the US We will fail your order and void your pending transaction as all our payments are deferred We are extremely sorry for this misjudgement on our part Kind RegardsJason I have now emailed 4 times about the cancellation refund No answer and no telephone number I ve contacted my credit card company who advise if they collect the pending amount I will have to start a dispute Never again