Vioc Reviews

I bought a battery from this location

I bought a battery from this location that exploded and did not want to replace it in any way shape or form even though it was under warranty with them I had to get a tow truck rent a car and my truck was in the shop for A-day getting diagnostic checks from the exploded battery The area manager Matt is the biggest joke I ve ever seen

They Cracked my oil filter housing

They Cracked my oil filter housing treated me like I was bothering them when they finally showed at my house 3 hours late they said they could see it leaking from the housing later that day they said it could have been cracked lots of ways and they would not be taking care of the problem they caused Please never use this place or products Chris Galloway

Damaged stripped drain plug is normal wear and tear on vehicle w 107k miles on it

Went to Valvoline Boise where they stripped my drain plug and replaced it with a rubber seal They had done the previous 3 oil changes Had to have my mechanic replace the oil plan and after returning to them to have them reimburse me for the damage they did was told its not cover Drain bolts are normal wear and tear Made a claim with customer service and was told someone would get back with me within 24 hrs Waited a week and called customer service and they said that if a claim is denied they don t contact you Do not use this company That don t stand by their work and if they damage your vehicle they could care less about making it right

Never use this company

Never use this company go anywhere else Absolutely a trash company that are willing to ruin someone s vehicle then not pay for their mistakes just so they can pad their balance sheets

Don t make the same mistake I did

Don t make the same mistake I did Within ten minutes of leaving this shop my engine failed - a 3 500 repair bill The shop admitted to using the wrong oil plug but refused to take responsibility for the damage Worse yet they tried to make me pay 900 in diagnostics while telling my service department that they wouldn t cover anything no matter what the diagnostics said I was surprised at their dishonesty but even more surprised that Valvoline the company refused to hold them accountable as well If this is how one of their shops is run avoid them all

Not only did I not receive the service

Not only did I not receive the service I paid for they damaged my car and refused to pay the bill to return it to pre-Valvoline conditon The manager Adelfi told me that I was just one person and he was not concerned about losing my business Truly reprehensible business practices Avoid at all cost 1126 Robert St S Saint Paul MN 55118

Went to the Westbury Long Island bad business

Went to the Westbury Long Island Location week ago oil change coolant flush two days later car was low on coolant running hot took it back manger told me car was 10 yrs old tried to flushing it same problem after talking me into a flush now I have to take the car into a shop Warning Don t Take Your car there

Not following factory specs

Watch what fluids they put in your vehicle as they used manual transmission fluid in my differential vs 75-90W gear oil per factory specs I filed a complaint with the BBB and disputed the charge with my credit card company I m also putting in negative reviews on every site I can find Stick with the dealer Update they are refusing to make this right so I will be boycotting VOC and will spread the word to avoid these losers

Went to the 2605 Hwy 31 S

Went to the 2605 Hwy 31 S Decatur AL 35603 location 100 bucks for synthetic Ok I good with it About 2000 miles later I noticed a puddle in my carport After investigating it was oil Found the problem My dipstick was halfway out and laying across the upper manifold area They didn t really secure it back in and the pressure pushed it out over time I went to Minor Tire down the street and they fixed me up right for 30 bucks cheaper They also cleaned up the oil the best they could I added some in and did spill some VIOC is a overpriced joke I contacted Customer Care and don t know what response I will get I would like to get a full credit on everything I spent their Lot cheaper than replacing an engine