Violahairextensions Reviews

Tried to order shade 30 but didn t

Tried to order shade 30 but didn t have any stock and after getting the perfect hair match and having a consultation I ve been waiting over a month now and still but they don t stock in my hair shade Going to look elsewhere now it s just rediculous they don t even know when it will be back in

AVOID AVOID AVOID

AVOID AVOID AVOID Do not buy from them I ve had extensions low cost to top tier cost and I used my wavers on it and it went orange its had them installed for 48 hours and totally discoloured and they won t take accountability I would understand if I had used something bad on them but I didn t my hair is stripey orange when supposed to be bleach blonde They blamed me 700 down the drain I ve had 300 hair that never discoloured or ruined Madness

AVOID

AVOID Firstly the customer service is rude Will make any excuse to exchange and refund They take your money 500 and after only 6 weeks the hair was snapping and matting They take no responsibility what s so ever and fob you off with a generic email response basically saying you didn t purchase our hair care so your guarantee is void absolutely laughable as my hair salon even said you don t have to buy it and it makes your hair feel awful I know how to look after hair I ve been wearing them for 15 years I was told that they say they will check the hair and do tests but they just leave it out the back and then proceed to tell you it s your fault for not using there products This company neeeds closing down

Shockingly rude customer service

Shockingly rude customer service firstly they didn t have what we needed in stock but offered longer length for no extra charge this was great then the courier didnt deliver the hair as they said we were closed all they had to do was ring the bell clearly marked please ring the bell parcel was sent back to viola but they wouldn t send us more hair without either receiving the order back or us making a new order the length of hair is we need is still out of stock so we asked if they would honor them sending the longer length for no extra cost it was a flat no and we would need to pay for delivery on top when we asked to speak with a manager we were told no and the phone was put down I must say after over 10 years of using this company i will now be looking for a new hair supplier

Pinky Orange hair

I purchased my first set of extensions in Nov 23 and had no issues with them After a holiday in June they did turn pinky orange but I understood this could happen and accepted that they would need replacing So on my return I ordered new fresh extensions only 50 as my hair is fine and my qualified hairdresser replaced the old set with the fresh new set However I noticed after just a couple of weeks some were pinky orange again On my first maintenance appointment my hairdresser counted 17 had changed colour I was really upset and annoyed as I haven t exposed this set to anything different to the last set before my holiday I contacted Viola and like many of you on here have said they do anything to get out of fixing the issue They blame it on a chemical reaction or hard water basically anything but poor quality hair Strange that the first set didn t react with the same exposure Then told me to purchase their products to correct the colour change I have skin allergies so didn t really want to risk this but as they have been so unhelpful I m either stuck with pink hair or risking my skin So I have risked my skin and my hairdresser got me one pack of hard water crystals correction whilst there is some improvement they are still slightly pink I m so disappointed with how Viola have dealt with this if only they had replaced the 17 discoloured extensions they would still have a satisfied customer but unfortunately I will not be purchasing again

Robbing people and selling faulty goods

I have used viola for 5 years no issues until now they have changed supplier and selling poor quality goods spent 500 on new hair and didn t even last a month before the colour changed got fobbed off by customer service saying it s not there fault and down to water not using hair care what absolute rubbish considering I do use there hair care and I ve had there hat for 5 years and not had this issue until now This is absolutely disgusting especially when people are using hair extensions for health reasons and they are robbing people of there hard earned cash Avoid at all cost unless you want to waste your money

Won t be using again

Customer service is shocking rude staff and don t help at all The hair quality has changed and used to last a while now only lasts one fitting before the ends go thin and brittle Never have any stock I used to always use viola and now won t be returning as I know many others won t I have lost out on money with clients due to the clients being unhappy with the hair

Shocking Do not use

Used for a while and did get about 9 months out of my tape extensions They have clearly changed supplier as quality now is terrible hair constantly falling out and lucky to get a month out of them Customer Service don t want to know avoid at all costs