Virbyjp Reviews

Just awful

Really awful delivery due on a date in January absolutely no tracking information unable to call as the waiting time was 15 mins and then no one answered They gave me anonther date for 5 days later The night before I had a text to say it had been lost a American Fridge then asked to re book No thankyou

Completely unreliable

Completely unreliable appointment margin 17 - 21 h not respected without any kind of information - 23 h text with false claim that pickup had taken place obliged to call customer service as no response to mail - personnel totally uncooperative with no proposition of a convenient second appointment

SHAMBLED D UNE ENTREPRISE

SHAMBLED D UNE ENTREPRISE RE OIT UN APPEL DIT QU ILS SERONT L DANS 20 MINUTES ET PAS DE PR SENTATION ALORS DONNER DES EXCUSES C EST DEMAIN QUELLE PERTE DE TEMPS ET AUCUN NUM RO DE CONTACT CAR LE CHAUFFEUR NE R PONDRA PAS RESTEZ LOIN DE CES ICONS SHAMBLED OF A COMPANY GETS A CALL SAYING THEY WILL BE THERE IN 20 MINUTES AND NO SHOW THEN MAKE EXCUSES ITS TOMORROW WHAT A WASTE OF TIME AND NO CONTACT NUMBERS AS THE DRIVER WONT ANSWER STAY AWAY FROM THESE FOOLS

I had my TV delivery scheduled with

I had my TV delivery scheduled with VIR The delivery persons were very rude snatched my phone to make the acceptance of delivery even before verifying the product physically as expected by the seller

Disgusting customer service

I am not a native French speaker I tried to speak to the customer support agent She laughed at me shouted at me and was extremely rude The delivery is not only four days late Which was meant as a present for my daughter s birthday but their customer support was horrific I didn t get a choice of who was the delivery agent and I ve never experienced a service like it

The customer support takes 3 days to

The customer support takes 3 days to answer after which it doesn t even help solve the problems but the delivery guy is just a lazy person who doesn t wanna do their job we waiting for the order all day after which the driver just took a picture of the street said it was blocked and left didn t call or tried to contact nothing even tho I paid extra for them to bring it to the door step and I told them one call would have solved the problem and all that after it was already a few days late

I am just now waiting for the 4th time

I am just now waiting for the 4th time for the delivery to come One time I was in the queue and could see the diver would arrive in a few minutes he never came he told the office I was absent The first appointment was 9th August now it is 1st september and they are obviously not coming this morning even though I paid the extra 19 euros for a premium delivery slot AVOID AVOID AVOID

Extremely bad service

Extremely bad service a lot of delays The tracking service is useless the support is non-existent the provided appointment link won t work I started to think is a scam

Worst carrier experience ever

Worst carrier experience ever They never delivered I stayed home for multiple appointments but nothing I cancelled the order and got a refund from the vendor It got worse since the order was cancelled the shipment became return to sender and they ve repeatedly shown up to collect something I never received This has been dragging on for over three months Absolutely crazy Was also very frustrating that I received the EXACT same excuse TWICE for not able deliver the truck broke down Nous sommes malencontreusement dans l obligation d annuler la livraison d aujourd hui pour cause d une panne de camion