Virginactive Reviews

Virgin Active Krugersdorp they stole my

Virgin Active Krugersdorp they stole my iPhone 13 Pro Max while I was at the Sauna Someone broke my key lock and gained access to my bag which was locked in the locker I have never experienced something like this before someone break your key lock to steal from you I am so dissapointed with the Manager on duty as he was chilled with all the incident Not supportive at all just continued speaking Tswana with me even though I told him I don t understand Disgusting

Virgin Active has terribly gone down

Virgin Active has terribly gone down They have reduced the classes clearly making cuts in the wrong places while spending for things not necessary e g the new app Its now virtually impossible to reach them by phone the new app is really really badly designed the old one was fine the music in the class v bad because they dint want to pay royalties They spend money though on cosmetic changes -no doubt to attract new members Can t they put in charge somebody who actually understands how a gym work

CHARGED ME 59 29 THREE TIMES STOLE

CHARGED ME 59 29 THREE TIMES STOLE 177 OFF ME

was verbally assaulted by a member of your staff on Christmas

was verbally assaulted by Mo Abdalla on reception multiple times upon being asked if he knew which towels were slightly longer than others as last week I ve found a couple that were which for a female is really helpful in the spa area He said you people go to canary riverside where they have those and there are no towels as such here I politely said that I came last week and found a couple that were longer to which he snapped aggressively and said don t argue with me did you come here to argue or work out I didn t ask him to look for new towels I was going to take one from the once laid out But I found his communication skills appalling as I was friendly and happy It s Christmas Eve and I was looking forward to enjoying my last workout for the year I told him I don t appreciate how we spoke to me and asked for the manager to which he called me several degrading names and said he won t call anyone followed by patronising statements like are you nervous You look nervous as I was waiting for him to call someone He still said he wouldn t I don t understand why someone would even say those things Then proceeded to call me further degrading words as I kept waiting and asking for the manager Not once have I degraded myself to insult him in that conversation I was in tears upon speaking to the manager as it was really upsetting He proceeded to talk to other male members who passed who he knew pointing at me as I spoke with the manager I pay for this gym to avoid experiences described above Given the circumstances I trust you understand the impact this has had I would appreciate any assistance or resolution you may be able to offer to address this matter I am confident that as a valued customer your company will take appropriate steps that this issue is resolved in a satisfactory matter Hopefully this review can be changed Member ID 35p108874Polina

No customer service

Missed a class I had cancelled on app as unwell but still got a no show email New web chat takes ages to fill in and can t deal with it anyhow Now been on hold for 70 mins and giving up At 120pcm for membership this needs to improve I have been a member since Virgin took over Esporta and although I live 5 mins walk from this gym I am thinking of leaving Class mix no longer suits as well

Virgin agreed to terminate my contract

Virgin agreed to terminate my contract due to personal reasons they cancelled my gym card so i could not use it and told me i would get a refund in 10 to 14 days this did not happen they still owe me 61 99 and say it will take another 10 days if done they are quick with threats if you dont pay but they do not refund you when they owe you

22 days ago virgin took a payment from

22 days ago virgin took a payment from my bank they were not meant to contacted them over 10 times but they just say give it another 10 to 14 days and see if you get the money seems they have no intention of paying me back

My son joined us n December 31 2024

My son joined us n December 31 2024 He was not told on induction he had to put in car reg for car park each time he visited gym His other gym put car reg on once and it is in the system The car park company are charging him 400 pound They sent 3 tickets all at once If they had sent one He would have asked the gym and he would have got the right information concerning the car park Virgin were not helpful at trying to get these charges taken away Virgin just sent email they are sorry during induction information was not passed on properly He has sent that email to the car park company and is waiting for there response What disappointing customer service Please can Virgin active Salford look into this As you have clearly stated in your email information was not passed on correctly to your customer

Worst customer service ever

Worst customer service ever After trying the FAQ Web chat and being on hold for 45 minutes and then being cut off trying again and being on hold 38 minutes and no answer felt incredibly frustrated Tried the webchat again and asked to speak to an advisor or for an email address got nowhere so tried to make a compliant Got put through to Laura - a Customer Service specialist at 4 55pm She took a while to read the chat then asked how she could help as i started to type she said just as a quick warning I will need to come offline in a moment but someone else will pick this up Sorry in advance for any frustration here And went offline when I assume her shift ended at 5pm Incredibly annoying but I stayed polite and asked to speak to someone else This took another 10 minutes and someone came on and made me go through all the initial questions again to then not respond to me Use AI for chatbots if they can actually help If they can t don t sacrifice customer service Rather than upgrade to a more expensive gym as I had been trying to do I have now quit