Virginincentives Reviews

Beware Plastic LeisureVouchers Giftcard

Received a plastic Leisure Voucher Giftcard from my cousin for a special anniversary Wanted to use it at Beefeater who say on their website that you can use this card for payment off your meal Tried to use the card in Devon Llantrisant told by mangers that they do not accept the card as their is no chip on it so they have no way of swiping the card or knowing how much is on it Emailed Virgin Incentives basically got fobbed off by a member of staff so rang them guess what Fobbed off by them too I wanted to exchange my plastic voucher for a paper one was politely told that they are phasing out the paper vouchers Good luck with that then As of 28th June I have been able to spend my voucher a very helpful member of Virgin Incentive staff sorted this all out for me gave me an extra 15 on my card However buyer beware don t buy these cards as they are so difficult to use I got lucky with mine

Terrible

Terrible Had vouchers from work and received the email stating these would be emailed within 5 days after 5 days I still didn t receive them Emailed these x 6 times and heard nothing Avoid avoid avoid Still haven t received the vouchers and it s 2 weeks

I asked a simple question which

I asked a simple question which required a simple yes or no answer Instead have been given the run around for two weeks And now they just ignore emails

Do Not Buy These

Do Not Buy These Worst company absolute scam have been unable to use my 100 vouncher

Complete Scam

Complete Scam Received multiple cards as a gift as I have gone to use them I ve been repeatedly told they were declined or unable to be accepted etcPractically impossible to access the money on the cards

Leisure vouchers obsolete

Phoned premier inn chester before checking in To verify I could use the voucher Checked in to chester railway premier inn and was told they do not accept the vouchers Explained the terms and conditions do not state this hotel argued that they don t accept Please anyone reading do not try to use at a premier inn as they do not accept leisure vouchers anymore Leisure vouchers website needs to be updated

Deserves less than zero

I have stepped into the stinking quicksand that is Virgin Incentives beware Read about my nightmarish experience and keep your money safe I have been buying Virgin Wines gift cards via an online broker for years without problems Previously I could unseal it give the details to my wine advisor and order wine It was straightforward Yesterday the broker didn t do that Instead they redirected me to Virgin Incentives with a link entitled revealyourgift but the gift is about as welcome as acute Genital Herpes I spent all day yesterday trying to work out how to get some wine with it In the end customer support at the broker had to send me a link to click on because Virgin Incentives UI is incomprehensible and the UX sucks massively Who s in charge there Noddy Bigears I ve got piles that are more useful than this Virgin Incentive service - it doesn t even work properly The site won t process transactions today and you can t ring them because all communication is done through email It s an incentive to go elsewhere is what it is They have 200 worth of my money tied up in a useless Virgin Incentive gift card In summary Virgin is a tarnished brand The trains planes and broadband are all rubbish This Virgin Incentives fiasco is yet another symptom of failure and contempt for customers

Totally inept

As the previous reviewer our experience with Virgin Incentives has us climbing the walls We used to use Barclaycard Reward Points to buy wines from Laithwaites Then Barclaycard went to a new system where you get Virgin Incentive Gift Cards to use on various gifts including Virgin Wines instead Ok so that s the way it s going to be Barclaycard obligingly sent us 100 worth of the so called Gift Cards As instructed we went to register them for Virgin Wines on the website This had to be done in 4 x 25 lots why For some reason we couldn t register the last one Whilst debating what to do about this Virgin abruptly cancelled the whole lot and told us to contact the gift purchaser as our money would be refunded As we didn t purchase anything and no money has changed hands what are we supposed to do Barclaycard sent us the cards as requested That was all 5 weeks ago and Virgin s laughingly called customer service has been less than absolutely useless We ve just gone round and round in circles ending today with you ll need to contact Barclaycard and thanks a lot but don t call us and we won t bother to call you either As far as we re concerned Virgin have purloined 100 from us by cancelling gift cards already received I don t see how they can give it back to Barclaycard Anyone from Virgin Incentives reading this please do let me have your comments Any businesses on here thinking of using this scheme then think again if you don t want your customers gong up the wall

Excellent

Excellent staff efficient and friendly