Virgintrains Reviews

Paddy Michael

I used the Liverpool Lime Street to Euston train service last week and cannot fault the service that I received Very many thanks and compliments to Paddy and Michael the train managers who were superb and treated me like royalty Virgin trains should be very proud of them

Neil and Mohammed in customer services

Neil and Mohammed in customer services have provided exceptional customer service Through my own stupidity I left my tuxedo on the train and thankfully due to there quick response they managed to track it and get it back to me within 1 hour Exceptional service thank you so much

Excellent journeys to and from Edinburgh

I booked in March for a journey in August and decided to go for the first class option - 31 each way with a senior railcard We travelled to Edinburgh at 3 30 pm and came back on a 7 30 am train The food and drink options were very good with no shortage of things to eat and drink - lots of alcohol available on the evening journey The staff were well presented and very competent The seats were very comfortable for a long trip All in all there were no complaints and I would most certainly use this service again

5 stars for the train manager on the

5 stars for the train manager on the 20 35 from Kings Cross to Leeds this evening There was big disruption on the line today - which I don t think was Virgin s fault The manager did a brilliant job of sorting out connections for passengers and reassuring them She was brilliant

Excellent service from Virgin

The day started poorly at 8am with the unattended ticket office at Penrith It got worse with delays caused by cows on the line and a technical issue I was late arriving my taxi was no longer available and my appointment was rescheduled making my return later than planned Coming back there were further delays because someone had been hit by a train and I missed my connection home Virgin were great arranging a taxi for me None of the delays were Virgin s fault but they took responsibility and sorted the problem Excellent service

Great trains

I love Virgin Trains I always pay extra to travel with them to London as I know I am getting better value for my money than with a competitor on the same route London Midland Trains may leave late on occasion but the time of arrival is always on time Comfy seats spacious surroundings great cafe and friendly staff Also the website has no booking fees which draws me to book train journeys that aren t operated by VT with them as I don t want to pay 1 50 or whatever for a booking fee

Amazing customer service

Amazing customer service I was stupid and left bags on the train which wasnt a virgin trainat CArlise that was heading to Glasgow The lovely station manager at Carlisle contacted the train arranged for them to be collected in Glasgow and organised that left luggage would hold them until my friend collected them Kind professional and amazing he would go to that effort for a journey that wasn t even a virgin journey I use virgin a lot and have always found their staff to be v professional and helpful Thank you very much

Best customer service

I was at traveling back to Coventry from Wolverhampton station on 11 2 15 at 13 00 and I had just missed my train A very helpful lady called Debbie made sure I caught the next avalible train with the right ticket and all with a smile and friendly manner Thank you Virgin Your staff are a credit to you