Viscounttravel Reviews

Excellent ride on the open topper

Excellent ride on the open topper thanks Billy for the excellent customer service

5 star service

5 star service I had a thoroughly enjoyable ride on an open top bus through the city The driver and conductor were very friendly and the staff here go above and beyond for you Highly recommend

Very unreliable

Very unreliable Left us stranded in North Bay for hours after telling us they ran every half an hour The driver and conductor were very rude when we complained We should have gone with the other bus company that ran every few minutes Shocking service ADD ON AFTER READING REPLY Well that wasn t me so i ve no idea what you are talking about There was actually over 30 people waiting when we was waiting Two ladies even paid to get on another bus Nobody had mentioned any break in service but it was actually over two hours and you yourself had actually slated the other bus companies over there pricing in order to tempt us to travel with you I d happily pay double to travel with them in the future and will avoid you And i m not a horrible person at all You should work on your customer service skills a little SECOND ADD ON You are not talking about me I was never abusive to you or anyone else and I take offence that you are saying I was I was with my husband and our young grandaughter You say the bus service person said nobody was waiting That is a lie There were lots of people waiting We were sat on the sea wall opposite the shops waiting We did speak to that man and we spoke to a couple of drivers from the other companies Some of the other people asked if they could get on the other buses with your tickets and they couldn t A couple of them paid again to use the other buses Another family had words with you too as they were clearly very unhappy Your bus is lovely but your service is unreliable You can deny this as much as you like but that is my experience and my review of the service we recieved We will not be using you again I will keep adding on that I was in no way abusive to you or the conductor This is completely untrue I appreciate your other reviews are glowing Unfortunately that was not my experience Are you going to keep lying and saying I was abusive You clearly have me mixed up with someone else I may take this up with Scarborough Council Oh and just so that you are aware the other bus drivers also think your service is unreliable And the guy at the side of the road told us you quite often vanish after 5pm And let me assure you I did NOT ask for a refund and was not offered one so you are clearly talking about someone else I did not recieve a good service from this company and would advise people to use the other buses that are very regular and good value as you can use them all day We had no problems the following day when we used shoreline buses and they are pram and wheelchair friendly

We used this service a couple of days

We used this service a couple of days ago and we were left waiting for an 1hr45mins for the return journey It s a disgrace we had small children with us and it was a hot day You undercut other buses to get people on yours and now I know why Your service is shocking and customer service disgusting you should be taken off the road Plz do not use this service they are unreliable Use the other buses We ended up having to use the yellow buses in the endIn reply to the comment you have put I wasn t part of a big group at all and I never swore at anyone clearly your company has issues with being honest I did wait an 1hr45mins with my small child Also the other services were having to take your customers some of which were very old and obviously couldn t stand around any longer waiting for your service You are a disgrace with your reply to the reviews and obviously don t want people reading the truth on how bad your service is

Unfortunately I have to disagree with

Unfortunately I have to disagree with the bus company We were rail roaded into getting on your bus You told everyone at the stop I was at that we would have to take bank loans out to travel on the competitors buses You said that the service of the other buses is not as good as yours and to tempt us even more said I will do you a deal on your tickets because we would have to pay double to use the other bus companies You told us that your service runs every 30mins No mention of any breaks in service at all that has to be made clear Also you never mentioned that your service stops at 5 so anybody travelling to North bay would have been stranded or would have had to pay for another service an extra cost of 15- 20 to get back to south shore In the response in the other comments you state that another company said that no one was waiting at the stop I can categorically say there were over 30 people waiting at least Many of which were elderly Some of the elderly people had to catch another service at extra cost as they couldn t wait any longer A lot of people were waiting against the sea wall which is slightly set back from the stop as this was something to lean on with being stood up for so long We saw your bus go past so decided to go to the bus stop to wait thinking you would return in the next half hour Unfortunately we was waiting for an hour and 45 to 2 hours It s ok that you say somebody from another service told you no one was there that s fine but it s a complete fabrication When you did finally arrive the first thing you said not knowing who at the time it was that called your office who ended up being your partner at home you said haha someone rang up saying they want a refund and you said fat chance of that How disrespectful is that As a response to the you could have used a different service with our ticket we asked another company can we get on with the tickets They said no When we came to one of the stops a family got off the bus and made a complaint we could hear what the family were saying and they were NOT disrespectful Your conductor was waving his hands in the ladies face and shouting I understand in your previous comments that you say he has autism I have to say that is not an excuse You can not raise your hands or shout to customers The driver then got out and started waving his hands in the ladies face then a man stepped in and said do not wave your hands in her face I can only presume that it was her partner I did not hear foul language or anyone being rude I heard the truth and I just wish that I had of said something at the time as well because I can t sit here and see the people being slated when they are in the right The company did not fulfill what they were meant to In the end it took another gentleman I m assuming from the same family to talk to the driver The driver said I will give you a refund if you promise not to write any bad reviews or don t put anything on social media The driver was bribing the man He didn t want them to put anything on the internet That s how they got a 10 refund Purely to promise not to review on social media To me this is disgusting I just wish that I had stepped in on the day and complained myself the reason I didn t is because I had my girlfriend and my baby with us I more to contend with with the baby Please avoid this company they will lie and tell you what they want you to hear just to use the service

Paid for a family ticket for the

Paid for a family ticket for the Scarborough shore 109 Horrific Driver was on a mission with his disco bus banging out horrific 90s covers Only the one bus in service The other providers are much better with more services

Friendly staff and a good fun ride

Had a wonderful experience on board the vintage bus Ive always wanted to ride on an old fashioned bus and this definitely lived up to my expectations and more The conductor aboard the bus was really friendly and welcoming I will definitely be riding the bus again on my next trip to Scarborough

An excellent day out

A great setting on the Scarborough seafront good time keeping with sufficient time to get off and explore the coast and get back for the return journey Lovely old bus which brings the past generation back to life for the next generation to carry on experiencing Very friendly staff on the weekend my family and I used the service especially the conductor making sure we had the best experience we could we even got a ticket from the old clippy ticket machine very nostalgic I would recommend having a go on this old bus as it s a day out in its self this is the only vintage seafront bus I have ever seen on my travels Well worth the couple of quid