Visionapartments Reviews

Unfair payment request

Tried to book an apartment providing a lot of personal data When arriving to the payment page they asked to me the complete payment of the stay for the reservation I did not complete the procedure nor I provided credit card nor I provided bank account Now they ask the payment anyway Please be careful

Stealing and giving your data

Stealing not thrust worthy and giving your personal data to third parts whom they decline to say who is We my boyfriend and I had an unforgettable experience with Visionsapartments and it was not one of the good parts It all started when we had booked the place They then started to ask us for our personal data They wanted this to be send over the net We had naturally our worries with this part We contacted a friend of ours who is a lawyer that specializes in the GDPR law registration After the talk with him we were advised not to send our passport over the net - an item vision apartment kept asking for This we declined They send us their 23 pages long guideline to calm us It just got us more worried In this it stated that they were allowed to sell give our data to third part which they are not due to the EU GDPR laws They responded to us that they didn t need to follow this law since the apartments are in Switzerland But since the company are run from Poland they are working under EU law as our lawyer also confirmed After some writing back and fourth we said that we would be more then willing to show this document offline This they accepted But suddenly other id like drivers license were accepted So we send that online instead They accepted that part All good we arrived to the apartment where they requested that we as guest should count literally every single spoon and all that there was in the apartment No trace of any hospitality here The next morning we are going out and are coming back at 9 PM ONLY to discover that our code for our rooms didn t work Us out of power on the phone with no roaming are then going back to a local bar where we were lucky enough to get some power Then we went back to the apartments where the was a phone number we could call an for us with no roaming expensive one They claimed on the phone that they didn t receive the data on us Which they did The lady on the phone apologized and acknowledged that they had the data and the data was correct We for our own safety recorded this conversation After the talk we were given access to our apartment again But they in this way made us homeless in another country stole our stuff and in no way did they try to make up for it They made us look like criminals But after this we got in When we had to check out the cleaning lady wanted to get acces more than 2 hours before the checkout We naturally contacted Booking com with all this but their hands where ties as the vision apartments denied that any of this ever happened even though that all the correspondence is there that we we have the phone call recorded Since Vision apartments decided to lie about all of this we decided to contact them ourself They denied it all and started shouting of us They don t care about any clients they don t care about hospitality they are not trustworthy they are selling your personal date Never ever book with this company

Old fashioned apartments in Zurich with the worst everything

Old fashioned apartments in Zurich super expensive small and so humid with no ventilation at all and cheapest furniture plus bed right next to door and the worst thing was shutters from the 70s that couldnt be opened Would never stay there again and advise anyone to look at other places vision apartments are worst place i have ever had misfortune if staying Never again

Beside the false image of a luxury all

Beside the false image of a luxury all inklusive business apartment Provider the customer service proves massively questionable service 1 Sending double Codes to two different guests While one Guest were harrasing the other 2 Sending wrong Codes or Apartment Numbers 3 Not nothing any Agreements taken which ends up in 1 hours Phone calls 3-5 Times 30 E-Mails back and ForwardDamage of time for Work or private life stealing time 4 Not at all solution or business orientated they prefer to trick and cheat instead of offering solutions and real service 5 Red Light clientel from bouth sides 6 The worst customer service ever

They made me pay for damage I did not cause

I stayed for a week in a flat in Zurich There was a broken ceramic toilet brush holder on my arrival that I did not think much of However after checking out I received an invoice for 76 CHF The customer support was not helpful at all they repeated over and over again that according to their T C s damages not reported within 3 days must be paid for They did not comment on the fact that I did not break it or attempted to help in any way It turned the whole experience into a horrible one The sad thing is that I paid for a mistake made by their cleaning staff they should have reported the damage or maybe they made it will never know

Disappointing

Disappointing The apartments do not have air conditioning and it gets warm fast You can open the window and deal with the street noise The shower did not drain properly and I called customer service at least 4 times to get it fixed I stayed for 3 nights and after many empty promises nobody showed up to fix the problem The sheets were stained which makes me think cleanliness is not their top priority Vision apartments do not care about their guests and I will not be using them again

Avoid at all costs

Avoid at all costs

Dirty MOLD Unfriendly staff DONT BOOK HERE

Dirty unfriendly staff too expensive for what you get Staff through online checking incredibly rude Don t answer questions in time Leave you hanging with the checking code that they don t send in time Don t accept passports where information THEY DONT NEED NOT SHOULDNT ASK FOR UNDER EU LAW is blacked out Don t answer your emails Also when we arrived they didn t have the upgraded room I paid for available due to a double booking They downgraded my room but didn t give me any of my money back I initially booked a room with lots of natural light and paid extra for this The room we got was small and only had a tiny window This is not acceptable if you don t offer any restitution on the amount paid We left early and couldn t get breakfast which was also paid for They didn t have the possibility to box a sandwhich or anything for us Lastly and most importantly the pool area is DISGUSTING There are big patches of black mold everywhere around the water edge Both in the pool as well as in the jacuzzi part This must not have been cleaned in a year or so Common guys for this amount per night you can pay a cleaning lady for 2 hours max to clean this I would still like part of my money refunded for the room downgrade as well as for breakfast

Very stupid service

Very stupid service The responses from their employees and managers are so rude I hope no one really considers to stay in this hotel any further I have made a booking and have not been able to travel They wont refund the money at all Anja Graf I hope you see this message Your employees are ruthless and no empathy towards the customer I hope your business has more loss than you insure gains