Visiondirect Reviews

Unhelpful customer service

I ordered contacts on the 10 09 2024 says delivery 2-3 working days in Ireland When I emailed the customer service worker was rude and unhelpful where they asked me how did you expect them to come earlier when I have a screenshot of the estimated delivery day WHICH CHANGED when I emailed them I have screenshots which said 19 02024 I was notified 10 days later that the contacts had not been in stock which would have been helpful when I was ordering them I have been a customer for years which they are aware of as the customer service worker said they thought i would know the policy but after that I m going elsewhere There were other issues I let slide because of the price such as contacts splitting several times

Worst customer service

Worst customer service It s impossible to change an address JUST after you have placed an order Personnel won t provide you with the descent help

The order never arrived weeks after

The order never arrived weeks after placing the order No response from customer service at all What a shame

Order for next day delivery still

Order for next day delivery still hasn t arrived over a week later When I call customer support they provide no help but the standard excuse of we are waiting for supply chain to update us Bad customer service and not trusting them again I hope they grant a refund

Atrocious service and company

Atrocious service and company I ordered lenses on 30th September No updates ever available I have now contacted them on 5 different occasions by phone and online chat Have been blatantly lied to promised refunds and cancellations all to no avail Still no delivery 2 weeks later although money has left my account Have now raised a PayPal complaint too In the meantime I ve used Vision Express who are cheaper and my lenses have been delivered in two days Never using this company ever again

Unfortunately this company has been

Unfortunately this company has been taken over The whole service is a shadow of what it was They take your money even if the lenses are out of stock and you are just left waiting with no confirmation of when the lenses might be delivered Staff do try and help but the system the company now has is not customer friendly and is just designed to take money without providing a decent level of service

The company has gone to the dogs

The company has gone to the dogs No delivery made and the business cannot get the delivery information from Evri the courier company they recently moved to Don t bother wasting your time

never again

Really bad I ordered some contact lenses it s been a week I m waiting for it I don t have any idea where it s going to be dispatched The customer service is very poor they just keep reading not buy don t provide any solutions Im actually with one contact Lense on my eyes and I m waiting for my parcel since last Tuesday It supposed to be updated and delivered today I don t hear anything I keep contacting them but they are no giving me solution It s the last time I order over there there is no update nothing Shitty company and it s expensive