Visitbritain Reviews

Failed to receive oyster cards

I ordered 2 oyster cards which cost 60 00 plus deliverySupposed to be sent but nothing arrivedHave emailed several times but no response other than the fact they had received email No phone number to call No branches to call into in london SCAM

Awful first time experience

Due to issues with your website and booking process I have now been left with only half of my family being able to attend the day out We are unable to contact you via telephone as your telephone lines are temporarily unavailable and whilst you encourage people to send you emails we have sent four emails over the past few weeks and have had zero responses Would absolutely not recommend this website to anybody

Very disappointed

Very disappointed Booked tickets via the national lottery promotion great we thought go somewhere we probably wouldn t have gone otherwise Couple of days later they ve been cancelled and we ve been accused of fraud Visit Britain Nah I ll pass

Absolutely awful

Absolutely awful such a giant scam I ve got some of the tickets on with the National Lottery where you get them cheaper and I did about six adults with disabilities and each adult have their own email to get their own code and then it asked me where I wanted to send the tickets to so I chose my email to send all the tickets to because the adults have additional needs And it s easy for me to do it for them They let me send every single ticket to my email I have the tickets for two weeks and then they cancelled just before I was going and I phoned them up and they said it s because you have to send each ticket to a separate email address which doesn t stay on the website and it let me send all the tickets to mine They so they ve said I ve lost all my tickets and they will give me a refund What is the tickets cost me 8 for the National Lottery want to go Chester zoo it s 30 per adult so it s just a giant scam I wouldn t bother They could ve emailed me and I could ve explained it to them or anything but they just cancelled They should change it online so you can t make this mistake never be using again

Like many others took advantage of a

Like many others took advantage of a national lottery promotion to take my family to the zoo Tickets bought in July vouchers one per person and per email address but bought all tickets using one email address not against terms and they cancelled them We ve booked local accomodation and sorted travel Awful

Booked Edinburgh castle through the

Booked Edinburgh castle through the website and received the QR codes no problem so added them to my apple wallet On the day of visiting the castle said the QR codes were not what they used to scan for entry and I should have received a second email with actual entry tickets from the castle This I did not receive We ended up having to be escorted to the ticket office inside so they could find our booking by name as the reference number was irrelevant and they could not have been more helpful We had saved the castle for our final day and this ended up wasting time and nearly cost us a whole new batch of entry tickets - shame on you VB

Bought lottery tickets

Bought lottery tickets to take advantage of the visit britain offer Promotion was ending 30th September 2023 went to use the reference codes to book only to be told today that the promotion ended early Very disappointed 3 children as no birthday Legoland visit now Awful advertising

Tickets not scanning

Bought a ticket to go to Legoland and ticket didn t scan Ticket didn t download luckily had a screenshot of the barcode but it didn t scan The ticket says entry 00 00 till 00 00 01 when legoland opens 10am till 5pm Customer service is shocking and just go round in circles Spoken to a few people that have had the same problem with tickets not scanning including a friend that went the same day but luckily she got to go in I guess you risk it for 13 a ticket when it s 66 normally Never buy another ticket and will be spreading the word as they are basically scamming people