Vitalbaby Reviews

I ordered two of this item and there

I ordered two of this item and there was only one in the box despite there being two on the invoice I am still waiting for the other bottle to be sent Edit Tracey Vital has called and dealt with this immediately sending me 2 bottles and some spare spouts free of charge as my 20 year old son is severely disabled and will only drink from this spout Excellent customer service will definitely recommend thank you so much Nicola

Bottles Arrived Broken and Soiled

I ordered three large bottles of Vital Baby Cleansing Water but the delivery was a disaster They arrived in a soaking wet paper bag wrapped in plastic by the postal service One bottle had broken during transit no surprise since they weren t shipped in a box and the leaked liquid had soaked through the entire package The remaining bottles smelled terrible and I couldn t bring myself to use them due to concerns about their cleanliness When I contacted customer service Tracey only offered a refund for the broken bottle ignoring the poor and unsanitary condition of the others I would not recommend this company If you re looking for a reliable hypochlorous acid solution from a company that packages its products securely I suggest choosing Isoskin instead

Exceptional Customer Service

The Nourish scoop high chair was a great purchase and has been used extensively always easy to store The drop down tray makes it easy After care was excellent I lost a rubber foot stopper and it was replaced very promptly

Great products and real customer service

After suffering from a unit failure at 11 months I contacted the seller Amazon Amazon refused to deal with the issue despite it being their responsibility A quick call to Vital Baby which was followed up by an email saw them sending over a brand-new item within a few days Truly exceptional customer service when the onus of responsibility here lies with Amazon Thanks again David

Simple and quick

We bought weaning bowl plate and silicone spoons - they are excellent quality Then before travelling we got some extra snack pots and some Aquaint spray 50mL bottles having used some of a friend s What an essential product for new mums especially those prone to eczema on their hands like me Wish we had discovered it sooner Vital baby accidentally shipped us 500mL bottles instead of 50mL I contacted Customer Service by email as I couldn t take the big bottles in cabin baggage I got a helpful response super promptly They told me to keep the bigger bottles no charge and shipped the smaller ones that day What a breath of fresh air - great products and real customer service to match Will be returning

Love Vital Baby Amazing Products Service

Simple and quick Very fast accessible and easy service which is exactly what you need Dealt with my query asap and I also was provided with a replacement product

Amazing products and customer service

I can t recommend Vital Baby enough We ve been using their drinking bottle for years now and it s hands down our favourite After trying loads of other bottles this one stuck with us and for good reason Three years later it s still going strong Even with daily trips through the dishwasher it hasn t faded or worn out at all Their Aquaint Cleansing Water is another winner in our house It s so gentle on kids skin it literally feels like water but does the job perfectly It doesn t dry out the skin or leave behind any strong smells like some other products Honestly we love it Plus their customer service is amazing We reached out to them about a discontinued bottle and they got back to us straight away with a solution It s rare to find products AND a team this good Highly recommend

Very helpful customer service Had an issue so spoke to customer

Amazing products and customer service I wish there were more like you

Great advice and a discount code -

Had an issue so spoke to customer services who were so helpful and sent out a replacement straight away So quick and easy