


Vita Mojo | Trusted experts for growing hospitality operators
Based on authentic user experiences
Neo C
6733 reviews
N/A
7 months ago
Worst customer experience when need to
Worst customer experience when need to update something critical that affect sales it s truly unbelievable
David S
6733 reviews
N/A
7 months ago
BAD
One of the worst customer service I ve experience so far So glad we are not giving anymore money to this company Really incompetent people and good luck getting an answer or getting something sorted from them I m now 3 months after the end of the contract given notice following contract terms and I m still receiving monthly invoices I emailed them multiple times finally got a everything was sorted email and I m still getting invoices in Ridiculous
Ryan De Oliviera
6733 reviews
N/A
7 months ago
Avoid Vita Mojo if you re seeking reliability
Avoid Vita Mojo if you re seeking reliability We ve had a deeply frustrating experience with Vita Mojo whose software has consistently failed to deliver on its promises Key issues include Frequent system crashes and payment failures even on high-speed dedicated internet lines 300 Mbps download and 50 Mbps upload Poor backend functionality requiring toggling between outdated systems for basic reporting Lack of a proper mobile app for tracking sales and performance despite assurances to the contrary Support Failures The support process has been slow and ineffective with response times measured in days rather than hours In just two months we ve sent over 200 emails documenting unresolved issues and delays Unfulfilled Promises Contractual assurances such as a 7 increase in average transaction value across 20 of transactions have not materialised Instead the system has caused significant revenue losses due to operational failures Sales Process The initial sales pitch set unrealistic expectations about the product s capabilities Follow-up support from Customer Success lacked continuity and concerns raised with the Sales Director were not addressed A Difficult Experience While the product is marketed as a premium offering 500 per month per site its performance has been far below other systems we ve used Thankfully we included a 12-month break clause but the stress and disruption caused to our business cannot be understated
graham
6733 reviews
N/A
7 months ago
Vita mahjong and ads
Advertised as having no Ads I started playing on my tablet and Vita Majong is full of Ads for other games Awful
Tarek
6733 reviews
N/A
7 months ago
The only thing better than their
The only thing better than their software is their team Every member of their team is helpful knowledgable and is willing to go the extra mile to help in any way they can Keep up the good work guys