Vitilanebike Reviews

bike has many faults and was badly put

bike has many faults and was badly put together contacted support and the promised to help and send parts and missing parts but they did nothing and are rude and deny any problems horrible company

Non existent support

Non existent support L5 bike has not worked properly ran for 10 minutes now completely dead i have asked for money back

DO NOT BUY

DO NOT BUY got the bike in October 2024 The valve broke on the wheel within 1 week The kick stand fell off 1 week later The mud guard bolts snapped after two months The monitor doesn t turn on once turned off unless I take the battery out The battery lockIs broken And the battery falls out when going down a bump unless I tie it with cable ties There is problem after problem I ve been emailing back and fourth and they tried blaming the battery latch on the bike being dirty even though it s protected by mud guards they then said the bike it dirty and said the mud guard is dirty I said yes ofcourse it s a bike Terrible terrible company ImIn an active dispute with Halifax and Klarna STAY CLEAR PLEASE PLEASE DO NOT BUY Look at the 4 other reviews 3 are bad a now mine STAY AWAY FROMTHIS COMPANY They also send me a video how to change the lock the video was in Chinese and carried out by an expert in normal time without speaking how to change it or taking there time STAY CLEAR

Non existant support

Bike delivered over 3 weeks ago and still not working I havve asked for a replacement and they do not respond

This is a Chinese company selling

This is a Chinese company selling defective products It is just thinking about how to sell products and will not want to improve product defective problems The T7PRO motor was sent to the first day I took the video of the motor and set the photo and emailed them to explain the problem I got a reply please take a video and a photo They responded like this without even reading the email attachment The videos and photos on the second communication payment have clearly shown the shortcomings of the motor They actually asked to use the carriage to lift a large electric bicycle to take a video who will have such a heavy stand in their home to support this heavy electric bicycle and also asked to find a director to shoot a motor while riding the industry In fact after lifting it up the shooting of the motor has clearly shown the problem Their reply always looks for different excuses and is difficult to deal with customers So I gave up and communicated with them The wheel tire with a problem was ejaculated at the same time when I used the motor with a problem I took it down to see if it was pierced It turned out that the steel wire inside the wheel was exposed There was a problem with the product quality and the wheel tire mark was marked 30psi posting a question in the Facebook group they set up the post will disappear without reason and then a bunch of internet Water Army attacks you saying that you are too full of energy and you should be replenished to 20psi It s just a joke Today a group member posted a post saying that there is a problem with after-sales service and there is no brake pad inventory in Australia s accessories at all and the seller I replied and asked him to take a photo of the car I called this group member to buy it on Amazon or AliExpress Their after-sales service just didn t have any service They just kept transferring the questions to make the problem even more complicated Then they were banned by the group

Vitaline Bike UK are a new company

Vitaline Bike UK are a new company I ordered a T7 bike from them delivered today Superb quality product and handled by 2 delivery men There arent many reviews on trustpilot due to the company being a newcomer However the customer service will respond to emails and answer questions And I can add this is a 100 legitimate company with great product Albeit there is no address and phone number on the site which I hope they will add