L
LEE WILSON
Incredible service
Precisione e gentilezza Tutto impeccabile
AI Review Summary
Based on 23 reviews
Customers report consistently efficient and punctual delivery service with high satisfaction. The selection of plants and flowers is frequently described as large and beautiful. Quality of delivered goods is often highlighted as excellent by reviewers. Some negative experiences involve inventory issues and incorrect item delivery. After-sales service and refunds are handled smoothly when problems occur.
What customers love
- Fast delivery
- Great quality plants
- Helpful staff
- Efficient service
- Beautiful selection
Common concerns
- Expensive pricing
- Missing items
- Inaccurate listing
- Dry plants
- Availability issues
Last updated 2 months ago
F
Flore
Super efficienti
Incredible service delivered our Christmas tree the same day I ordered online and got it all set up for us
A
Ana s Waroquier
The flowers plants were a gift for my
The flowers plants were a gift for my friend for her bar they arrived more than punctual and are beautiful and the best quality they are brightened up her bar immensely
A
Ana s Waroquier
Hmmmmm
Our Christmas tree last year was great so we re-ordered this year We paid the same as last year - 165 for a Nordmanniana tree when on arrival had a different label and price tag of 70 attached and was definitely not the same as last year More like a rossa but by photo they insisted it is indeed a Nordman Oh well next year a different vendor
F
Flore
My experience
In all honesty Vivaio has a large selection of plants However a lot of them were unavailable probably due to a large demand Delivery was punctual but two plants that I ordered were not delivered as they forgot to include them in the delivery The plants delivered were dry and in urgent need of water Not all the plants had a how to take care card and I had to do some research on how much water they needed and were I had to place them with respect to the sun rays In one of the plants I found a small dead cockroach
A
Ana s Waroquier
Goods were missing and needed to be
Goods were missing and needed to be carefully counted a plant was delivered sick after-sales service was good and refunds went smoothly
F
Flore
Efficienti
Efficienti puntuali precisi Una grande risorsa
A
Ana s Waroquier
The order online had to be updated and
The order online had to be updated and changed all the time during the ordering process to say that what I chose was no longer available After I finally had the cart ready but needed some input from my gardener helper before submitting payment when I went to my cart in less than 24 hours later the cart was empty and I had to start all over even though I had created an account with you before preparing my cart Then after paying and setting the delivery day and time the delivery was very very late and I had to pay extra to my gardener for having to wait way beyond the delivery hours Then when they finally arrived a four plants were not delivered and they had to give me cash back What they brought was beautiful and my terrace planters bring me joy each day now Grazie
A
Aldo Siazzu
Efficienza e precisione
Excellent
F
Francesco Casagrande
personale disponibile
Beautiful Christmas tree delivered by a super fast and helpful delivery service