Vjv Reviews

Why advertise regional flights

I was interested in a holiday advertised as having regional flights Asked for call back which I received However the sales advisor seemed intent on persuading me to book a holiday with a flight from London and evaded my questions as to why regional flights were advertised She was so patronising obtuse and bossy I ended the phone call by saying I wouldn t want to travel with JV anyway after this experience

Very poor at responding

I ll get back to you tomorrow obviously has a different meaning in the Jules Verne lexicon That s what we ve been told three times now but are still waiting 20 years ago Jules Verne were the Gold Standard by which other tour agents were judged now they are some way below the middle of the pack That s a real shame One commuinication you will receive though is the persistent feedback requests - Tell us how did we do Well I can t answer that because you still didn t do anything

NO DON T CALL ME BACK

Haven t managed to browse the site at all thanks to unmoveable Can we call you back pleas that obscured the screen seconds after i clicked on a holiday Clearly this company is too in love with technological hard-sell techniques to appreciate how off-putting they are

Avoid Egyptair if you can t then don t book the holiday

We enjoyed our holiday organised by Jules Verne it was the return home that was the issue Another tour group arranged the early flights Luxor - Cairo to pick up the Heathrow flight that afternoon Jules Berne arranged the early afternoon flight Which was late So we missed the connection and had to spend the night in a hotel chosen by Egyptair The Le Passage at Cairo airport Which was horrible I wondered if Jules Verne would hide behind the nothing to do with me contact Egyptair nonsense and guess what They did No discussion about how this sort of situation might be avoided in the future or indeed our thoughts on how the Egypt holiday might be improved Nope they have our money and that s that Well they won t have anymore of it Ever

Lacking in knowledge of Schengen

Lacking in knowledge of Schengen VJV rep was unable to advise on Schengen passport rules when flying from the UK to an EU country and then on to another EU country without returning home first This was surprising given they are a company that have many EU multi-country tours

Company Not as Good as it Used to be

Sadly since covid the company has lost site of any customer care There is no loyalty for all the years of travelling with them and the company feels as though its run by a group of youngsters with little knowledge of the holiday destinations they are selling

No more holidays with VJV

Having travelled twice before with VJV this time was one not to be repeated I managed to get a bad cold after a few days and certain people in the group told me I couldn t eat with them and I should go back to my room The tour manager did nothing to sort this out so I was ostracised for having a cold which I clearly caught whilst on holiday The tour rep was very pleasant but age inappropriate 20 for the group who were from 64 to late 80s Although food was served to me in the lounge bar by the time it came it was stone cold I do not expect to go on holiday and be treated as if I have the plague when I and many other people on the Renoir riverboat were also coughing and sneezing My previous trip with VJV started badly as they booked flights from Heathrow that were too late to catch the riverboat in Lyon The flight was delayed but even if it had been on time the boat had already sailed We ended up wheeling our cases a long way to a hotel to eat then getting in a small coach for a mad dash to catch up with the boat with a driver who drove extremely dangerously 100 was given by way of compensation to spend on another holiday with them which I used for the holiday above Even then they seemed reluctant to allow me to use the 100 having to check with managers even though it was on their records

Appalling Save your money and use another company

The holiday booked was cancelled 3 weeks before departure The replacement offered was appalling It was a so called River Cruise from Stasbourg No cruise that i know if is so bad The boat rattles creaks and bangs the cabins are more akin to a prison cell The Heath and Safety is dreadful with evacuation over 3 adjoining boats on narrow badly placed planks positively dangerous During the night it would be impossible to cross and anyone who is elderly or has mobility problems would simply be left behind The quality is dire Don t bother For a much lower cost I have booked P O Stateroom for 2 people next December VJV did exactly the same to a consultant friend who has also provided the most dreadful reviews They are not what they were and really couldn t care less

Recently went to Mexico and Guatemala

Recently went to Mexico and Guatemala with this company Awful holiday expensive but done cheaply Coming through immigration we had to walk to our bus and the car barrier came down onto my husbands head splitting the skin and causing him to collapse We have been offered 300 as a goodwill gesture because it was out with their control I asked them if he had died which he could have done he is 77 would they have said the same thing Absolutely disgraceful Please don t book with this company they do not have your safety as a priority Their standards have dropped considerably over the last year I first went with them 35 years ago but will never go with them again No customer care Our complaint was not resolved amicably Unfortunately we are due to go with you to Transylvania but will never travel with you again