Vmobilitygroup Reviews

Avoid massively trying to charge me for

Avoid massively trying to charge me for a small scuff on alloy wheel that was already there when they dropped off the vehicle total scammers

Trying to charge me for non-existent parking tickets

Had a car from them for a few weeks and returned it all ok then started getting emails saying I owed them for a parking charge I had parked at a hospital where I PAID for my parking and ParkinEye had sent a charge to vMobility pretty sure they do this when the vehicle is hired as they know the companies will pay up Proved to vMobility and Parking Eye that I paid for the parking but today I receive TWO demands for payment from vMobility totalling almost 200 Presume one is in relation to the Parking Eye charge which was appealed and cancelled No idea where the other one is from but I did not get any tickets or park anywhere where I could conceivably have been charged Quite frankly this feels like a deliberate ploy with Parking Eye and vMobility working together to defraud their customers HAVE NOTHING TO DO WITH THIS COMPANY Edit I had already contacted them before the response they posted below Turned out one of the bills they sent me for almost 100 was an error Riiiiight Many more vulnerable customers would have just paid it when the bill arrived in their inbox The other supposed charge for parking I PAID FOR is NEVER going to be paid VMobility I would LOVE you to take me to court over this really fill your boots It s the only way you ll ever hear from me again Don t believe their b in the response below they re no better than common thieves

Avoid avoid avoid

Exactly the kind of company you DON T want to deal with in an emergency We had the misfortune of dealing with vMobility this week when regrettably someone drove into our parked car meaning we needed repairs and a hire car vMobility a sub-contractor of Allianz confirmed availability of a courtesy car both via email and on the phone to be delivered to our house they took a deposit from us and said the car would be delivered within a 9am-12pm window At 11 45am we hadn t received any communication from them so we called to be told there was now NO availability Having already waited 2 days without a vehicle this was extremely frustrating as if we had been informed at 9am we could ve made alternative arrangements It is their duty to contact us not the other way around This massively compromised our plans for the day and there was no apology from this company - just I completely understand but there s nothing we can do Obviously we will not be dealing with them to arrange the repairs of our car Utterly shambolic

Charged me 41 for returning the car

Charged me 41 for returning the car with missing fuel when I refilled the car to 3 4 full the same as I d received it with in dispute but getting no where Avoid scammers

STAY AWAY I would not even give this

STAY AWAY I would not even give this company 1 star if the option was available They are rude to deal with from start to finish My insurance company used them when I had an accident the service is very long considering the urgency of the matter they firstly delivered the hire vehicle to the complete wrong address which made further delays I lost 2 3 days of work because of their mistakes mistakes that should not be being made when it is their job to deliver vehicles to the right address promptly In the process of advising I was still waiting their customer service was awful staff were rude and would be sarcastic and laugh down the phone asking me to check my own drive way again When they finally delivered another vehicle days later it was not like for like and all they could advise is that is all they had in their fleet as all other vehicles were hired They pestered me if they could collect the vehicle whilst I was still entitled to it for another week or so due to them advising they ve sold it Once I agreed collection they didn t collect it for a further week leaving it on my driveway after all the pestering to get it back They are now chasing me for parking fines and premium petrol rates with admin fees on top STAY AWAY FROM THIS COMPANY I am currently taking them to court

710 for a little scratch the alloys

710 for a little scratch the alloys Avoid this company at all costs i personally believe they are trying to extort me I Had a hatchback and they gave me an SUV as my like for like I told their admin team that i would like to appeal and she essentially told me that there is no point

Waiting

Waiting is anyone there Given a two-hour window for someone to drop my car off and nothing - no car Can t phone the landline no out of hours no comms to say where the car is After all the reviews here I m probably better off not dealing with them

No show - No communication

Just spent my Saturday afternoon waiting for a no show delivery of car that was supposed to be delivered between 13 00 and 15 00 Zero communication and no number to call - absolute Jokers

VMobility shambolic and scam outfit

VMobility exists only take the p s out of insurance customers Unable to extend car hire unless confirmed 48 hours before expiry date the hire company Europcar don t require such notice The computer system they have needs needs 48 hours to process a request Additionally as they are probably using the Amstrad CPC464 they need to charge an admin fee for going to the toilet An absolute bunch of thieves and leeches they have provided no evidence of payment of any alleged fine nor have they followed any procedure Sick to death of these insurance companies and legal loophole scam outfits At time of writing they claim to have paid a parking fine I have no knowledge of and added on a brucey bonus of 40 vat