Vocier Reviews

Beware

Beware - their lifetime warranty excludes the wheels - pretty rubbish then - avoid

Support ignores all e-mails

They sent me the wrong item but never replied to my e-mails regarding this problem Packaging also feels very cheap They market themselves as a higher quality company but the packaging looks and feels cheaper than packaging from Zara and co The quality of the leather also doesn t seem that nice Can t recommend buying from them Especially because they will not reply to any of your messages if you want to return your items or in my case return the wrong item

Waiting for 5 months for a refund of

Waiting for 5 months for a refund of EUR 719

Avoid

Sadly the company has gone completely downhill in recent years Quality is way down they charge unannounced duty fees to UK customers and support is simply non-existent - you will not have your items serviced do not count on it

Worst company ever

Worst company ever Bought for 3 000 euros but they never delivered the last suitcase They don t answer the phone and they have an extremely long response time to e-mails until it stops altogether Have now made an objection with the bank and got my money back Don t buy from them

Bought a suitcase at close to 1 000

Bought a suitcase at close to 1 000 euro s in 2019 The product in it self - I dont have anything bad to say about But despite warranty having run out I do find it poor poor poor service that one of the wheels falls apart and support only ref to the warranty They can repair it if I ship it and at a cost of 150 Euro s When you buy such expensive travel cases its really not acceptable that something as simple as the wheels fall apart and they just look at warranty and says computer says no Further response time from support was more than 3 weeks Overall - dont pay this much if quuality is not better supported

To avoid

Not able to replace a wheel The lifetime warranty is a lie

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY I have tried for 3 months to get the things I ordered and paid for they keep saying that they are out of stock and then they send me advertising mails where the same items appear in stock

Like the other reviews - avoid Vocier

I bought the Vocier Avant roll-on suitcase and accessories in 2019 for around 1 250 Euros The Avant range was launched to much fanfare at the time and as a frequent business traveler the modular luggage system looked brilliant I even received an email from the CEO Michael Kogelnik explaining his vision and inviting feedback The case is brilliant BUT Vocier discontinued the Avant after only 2 years maybe due to Covid timing Vocier didn t bother contacting me to notify of this after all the hype That was already disappointing After 6 years of careful use the wheels literally fell apart This is a problem in humid Singapore with poorer quality synthetic materials Never happened for any other cases I own Since I have a lifetime warranty I thought it would be easy to get replacements How na ve of me The customer support couldn t have cared less In a nutshell lifetime doesn t mean lifetime it means 2 years for wheels The website buries the real coverage of the lifetime warranty which is already bad And anyway we don t stock the wheels anymore since the product was discontinued I explained that wasn t good enough that the wheels had deteriorated due to materials not usage Vocier didn t care They advised buy some from Amazon They wouldn t even recommend the appropriate wheels I asked them what the product being discontinued meant for the lifetime warranty if I have any other problems They didn t reply Some sorry s doesn t cut it Absolutely terrible Rubbish CX Do not buy Vocier I thought I was rewarding an innovative business Stick with luggage brands you know like Rimowa Tumi etc