Mobiln telefony tarify internet a televize - Vodafone cz
Based on authentic user experiences
Jana Vargovcikova
6737 reviews
N/A
6 months ago
NOT FOR EXPATS SUFFERING
If you want to avoid utter frustration STAY AWAY FROM VODAFONE CZ On the other hand if you want to get a good laugh try to get a service from technical support The system simply doesn t work There are about 10 contact numbers listed on the Internet None works You get a run around push this push that and the result is that your phone number doesn t exist I was calling on behalf of my sister a senior living in Prague not computer savvy Calling from Canada yes Canada I even tried the number for foreigners -English speaking No matter what time you call you get only a polite excuse and call again The only live person you get if you want to buy Sooo after one hour trying all the numbers listed I got a live person I explained my problem asking if she could transfer my call to the technical department I was lucky that it was a very nice lady very accommodating I wish I could include her name here but I didn t ask for her permission and I don t think she would be happy if hundreds of customers would be asking for her Now I have to hope for a miracle She took all the info promised to pass that to the technical department So keeping my fingers crossed
Skander Mhd
6737 reviews
N/A
6 months ago
The worst telecommunication company
Medieval company In 2021 when everywhere else you can order your wifi with router online you can only order a phone call from them and the phone call will never happen Useless
Rif El Ghadban
6737 reviews
N/A
6 months ago
Would not recommend to anyone
NOT FOR EXPATS SUFFERING FOR 5 YEARS FOR EXPATS - DONT GET VODAFONE SIM CARD I M SUFFERING FOR THE LAST 5 YEARS SINCE I LIVE FOR TWO COUNTRIES WITHIN EU R AND France VODAFONE IS OLD DATED BUROCRATIC COMPANY THEY ARE NOT ABLE TO SEND A SIM CARD BY POST TI FRANCE For info I already changed 3 bank cards by poste RB and FIO banka very successfully so for other companies post works well for VODAFONE NON Another question - competence of coworkers and company processes PROCESSES No communication by email or SMS Your phone gets blocked suddenly without prevention You don t know what has happened you don t know why it has happened several times with me COMPETENCE I spoke to different coworkers during one year of debates Every person is giving different information Contradicting one to another Conclusion Find another phone operator who is able to reply to customer needs get a modern company who is able to use post services NOT VODAFONE
Vladlena Hrechykhina
6737 reviews
N/A
6 months ago
Under zero
The worst telecommunication company I have encountered Nothing works support hangs up Choose anything but not Vodafone in Czechia
Karthikeyan Manikka Rajan
6737 reviews
N/A
6 months ago
Terrible customer service rude agent
Would not recommend to anyone Different information coming from their different sources Tried to cancel via letter as this was the only way to cancel told my 3 different employees Got told it was not sent Instead of being helpful on contact they ignore questions spam template answers and close your request and blame it on you Stay away from them
Lucia
6737 reviews
N/A
6 months ago
Scammers and cheaters
Really bad Called the vodafone cz line they want you to provide your contract number Without contract number they end the call After they want you to type your password which is 2022 is unsecure After requesting an English speaker assistant He said he doesn t speak English and without sorry call us later just hang up the line Peasents
Viktor Karban
6737 reviews
N/A
6 months ago
I was at your branch in Chodov shopping
Trying to manage an internet from them was a terrible journey Unfortunately I HAVE to have internet from them since they are the only one provider available in our building The agent from their call centre was totally rude it was too obvious he s trying to get his provision as soon as possible As a foreigner in CZ I had to personally visit their store twice because it s not possible to manage it via phone Terrible customer service
Manon Le Helloco
6737 reviews
N/A
6 months ago
The worst service ever
I was at your branch in Chodov shopping center and was trying to settle some invoicing issues I was talking to an agent name Patrick I was surprised by his behavior very arrogant and rude he didn t want to answer or help with any issue I had to leave because of the tension with not realizing anything I don t understand how such an unprofessional can even be working Vodafone
Ale Zelt
6737 reviews
N/A
6 months ago
One of the worst customer service I
The worst service ever Unable to get application work support is useless paying so much money for such a horrible service
Adam Va ica
6737 reviews
N/A
6 months ago
Do not get Vodafone in CZ
One of the worst customer service I ever encountered When I called them for the revision of the current wifi price change they never told to response send a message and after two months when I verified they are still charging the old amount and reporting it is my mistake not to respond with some message Not recommended For the past few days their internet speed also worst